Senior Client Account Manager

Job description

# Pattern is a global ecommerce accelerator helping ambitious brands grow across performance media, marketplaces, and D2C channels. We partner with the world’s most recognisable brands - combining data, tech, and strategy to drive measurable growth. If you’re a strategic, commercially minded **Senior Account Manager** ready to lead clients and shape digital growth stories, this role is for you. **What You’ll Do** - Act as the primary contact for 7-8 high-profile clients, building trusted relationships through regular face-to-face meetings, digital check-ins, and proactive communication. - Support channel teams with strategic direction, making sure every initiative aligns with each client’s overarching business goals. - Act as the project manager - scheduling work, managing timelines, and ensuring seamless delivery across teams. - Oversee campaign delivery across channels, ensuring scope, timelines, budgets, and KPIs are met. - Identify and present new growth opportunities that deliver measurable impact for clients. **What You Bring** - 4 + years’ account management experience in a digital or full-service agency. - Expertise across SEM, Social Advertising and SEO. - Must be confident creating reports from Google Analytics, Google Ads, and Meta. - Confident presenter and communicator with strong commercial acumen. - Analytical mindset - you love connecting data to meaningful client outcomes. - Proven ability to lead multi-channel teams and manage complex projects. **Why You’ll Love Working at Pattern** - 5 weeks annual leave every year. - Hybrid flexibility - WFH Mondays & Fridays. - Summer Fridays - finish at 1pm for long weekends during Summer (Dec-Feb). - Work-from-anywhere policy for travel and flexibility. - 12 weeks paid parental leave for the primary caregiver or 4 weeks of paid spousal / partner support leave. - Regular team events - lunches, celebrations, and Pattern Values Week. - Stock options available upon joining. **Ready to lead, grow, and make an impact?** Join Pattern - where ambitious brands (and people) accelerate. #### **What is the hiring process?** 1. Virtual interview with Hiring Manager 2. Virtual/in-person task presentation and interview with Hiring Manager & Peer 3. Virtual/in-person interview with other team members 4. Professional reference checks 5. Executive review 6. Offer