Senior Client Ambassador (Universal Geneve)

Job description

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury — powered by passionate teams around the world. Position Summary: The Ambassador plays a key role in driving our e-commerce business by demonstrating exceptional product knowledge, building meaningful and lasting relationships with clients, and serving as a trusted brand expert across Gallet, Breitling and Universal Genève. They provide first-call resolution while generating sales through calls, emails, chat, and video consultations, contributing to a best-in-class luxury client experience. The ideal candidate possesses luxury retail or hospitality experience, exceptional clienteling skills, and the ability to confidently engage discerning collectors, VIP clientele, and American Express Centurion members with professionalism, discretion, and white-glove service. This individual understands that every interaction is an opportunity to strengthen lifelong client relationships and represent the highest standards of the House of Brands. Responsibilities: Client Point of Contact Deliver a personalized white-glove service experience for Universal Genève collectors, VIP clients, and American Express Centurion members, ensuring every interaction reflects the exclusivity of the brand. Build trusted relationships with high-net-worth clients through proactive outreach, follow-up, and personalized recommendations. Coordinate seamlessly with boutiques, logistics, and internal stakeholders to deliver exceptional end-to-end client experiences for high-value purchases. Selling and Clienteling Develop long-term relationships with collectors and VIP clients through proactive clienteling, personalized communications, and tailored product recommendations. Demonstrate an understanding of luxury purchasing behaviors while delivering consultative selling experiences for limited-production and high-value timepieces. Identify opportunities to elevate the customer journey by anticipating client needs and exceeding service expectations. Be a Brand Ambassador Act as an expert in the history, heritage, craftsmanship, and product collections of Breitling, Gallet, and Universal Genève. Continuously expand knowledge of watchmaking, limited editions, collector pieces, and brand storytelling. Represent our brands with professionalism, discretion, and authenticity during every client interaction. Education/Experience 3+ years of luxury retail, concierge, hospitality, client advisory, or customer experience preferred. Experience utilizing CRM platforms such as Salesforce to build and manage long-term client relationships and personalized outreach. Experience serving high-net-worth individuals, VIP clientele, or luxury collectors strongly preferred. Demonstrated ability to build long-term client relationships through exceptional clienteling and personalized service. Strong understanding of luxury etiquette, discretion, and relationship management. Passion for fine watchmaking, craftsmanship, and heritage brands is highly desirable. Inclusive Benefits: We offer a comprehensive range of benefits including: Medical, Dental, and Vision benefits FSA & HSA Group life insurance and disability benefits Paid parental leave and adoption support Wellness and Vision reimbursement Retirement Savings Plan (401k) with company match Paid Time Off Education Assistance Employee Assistance Program Commuter benefits Employee Discount Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.