Senior Client Development Manager

Job description

Job Summary: Location : London, UK Division : Ticketmaster UK Line Manager: Senior Director, Client Development Contract Terms: Permanent, Full-Time THE TEAM You'll be joining the Client Development team at Ticketmaster, who are responsible for securing new business opportunities and renewing existing partnerships by establishing and nurturing strong relationships across our diverse client base. The team works across the full breadth of the live entertainment landscape, partnering with some of the most recognised names in the industry. This is a team of experienced, commercially driven individuals who thrive on the variety and pace that comes with working across multiple sectors simultaneously. Collaboration, knowledge-sharing and a genuine passion for live events are at the heart of how we operate. THE JOB The Senior Client Development Manager will play a leading role in growing Ticketmaster's client base by identifying and converting new business opportunities across a wide range of live entertainment sectors. This includes, but is not limited to, multi-configuration venues, sports clubs and stadiums, visitor attractions, exhibitions, cultural institutions, and other organisations for whom ticketing and access technology is central to their operation. The breadth of this role is deliberate. We are looking for someone who can move fluidly between very different client environments — from a national sporting body to an immersive experience brand — and bring the same level of commercial rigour, creative thinking and genuine enthusiasm to each conversation. You will also work with existing Ticketmaster clients to ensure they are making the most of what we have to offer. This position requires a seasoned, well-connected professional who is as comfortable presenting to a board of directors as they are building relationships on the ground. You'll be given genuine autonomy to shape your pipeline and approach, backed by the support of a world-class internal team. This is not a desk-based role. We expect the successful candidate to be an active and visible presence in the UK entertainment industry — visiting clients regularly, attending key events and conferences, and genuinely embedding themselves in the networks and communities that matter to our business. Building a strong personal reputation within the UK live entertainment landscape is as important as the deals you close. WHAT YOU WILL BE DOING You will serve as a key driver of new business, consulting with the Client Development team to identify opportunities of scale, assess viability and risk, formulate commercial proposals in line with current business strategy, negotiate deal terms, and successfully see deals through to signature. You'll develop and manage a diverse pipeline spanning multiple entertainment sectors, understanding the distinct commercial needs of each — whether that's the complex yield requirements of a multi-configuration venue, the season-based dynamics of a sports club, the throughput challenges of a major attraction, or the project-based nature of an exhibition. You'll evaluate client needs and recommend appropriate ticketing solutions, from straightforward General Admission through to sophisticated seated configurations and capacity management tools, taking each conversation from initial pitch through to handover to our implementation teams. You'll demonstrate detailed and up-to-date knowledge of Ticketmaster's full product and technology offering, including data analytics capabilities, marketing reach and client services, to ensure every client conversation is relevant and compelling. You will maintain a strong presence across the industry — attending conferences, networking events and client-hosted occasions to build your reputation and develop new leads. You will work with your line manager to identify and follow up prospects, maximising revenue opportunities from both new and existing clients, and providing high-level support as new solutions are implemented. You'll own the critical transition from signed contract through to onboarding and first onsale — coordinating closely with the client and our internal operational, implementation and client services teams to ensure timelines, expectations and deliverables are aligned, and that every new partnership goes live smoothly and on schedule. You'll work closely with cross-functional teams — including product, marketing, operations and client services — to deliver on client objectives and ensure internal teams are appropriately briefed and resourced. You will show leadership within Ticketmaster to ensure clients are satisfied with our service and that revenue for both parties is maximised, working across departments to ensure the smooth operation of your clients' businesses. You will work with the UK B2B Marketing Manager to create tailored sales and marketing materials suited to each client opportunity. You will work to meet targets for new business and client renewals, as well as targets related to the adoption and implementation of ancillary products and client tools. You will maintain accurate records across all targeted areas of the business, provide reporting to senior management, and log all relevant activity in Salesforce. You'll contribute to regular internal business reviews with updates on the clients and sectors you are working with. You'll immerse yourself in the wider Ticketmaster business and speak authoritatively about our products, technology and services to clients and colleagues alike. You'll forge and develop strategic partnerships with affiliates, content producers, media partners and other relevant businesses, leveraging your network to deliver value across our portfolio. You will travel as required to meet business needs and commitments. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) You will have proven, demonstrable experience in business development or sales within the live entertainment or ticketing industry, with an established network of relationships across one or more relevant sectors. You will be comfortable operating across a broad and varied client landscape, adapting your commercial approach to suit very different organisations and decision-making structures. You will have a strong commercial mindset, including the ability to interrogate RFPs, build accurate deal models and navigate complex, multi-stakeholder negotiations. You will have a proven track record of meeting and exceeding revenue targets in a competitive, fast-paced environment. You will have excellent communication and presentation skills, with the confidence to represent Ticketmaster at the highest levels — including public speaking and thought-leadership opportunities. You'll be a skilled multi-tasker, capable of managing a varied pipeline of opportunities simultaneously without losing focus or attention to detail. Proficiency in PowerPoint and Excel is essential. A strong working proficiency with AI tools is expected. This includes using AI to enhance prospect research, prepare and personalize sales materials, analyze market and competitor data, and improve the speed and quality of commercial outputs. We're a forward-thinking business, and we want people who are already making AI part of how they work, not waiting to be shown how. Proficiency in PowerPoint and Excel is essential. Salesforce experience is desirable. YOU (BEHAVIOURAL SKILLS) Target-driven and ambitious, with a genuine hunger to win new business Detail-oriented with excellent organizational skills Passionate about the live entertainment industry in all its forms Equally effective working independently and as part of a wider team Highly motivated, conscientious and self-directed Able to lead from the front and set a high standard across all disciplines Excellent communicator — written, verbal and interpersonal Confident and credible in client-facing situations at all levels Proactive and flexible, with a willingness to adapt hours and location to meet business needs Strong time management skills and a calm, professional manner under pressure LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #TM #LI-CG1 Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.