We are looking for a Senior Client Enablement Consultant to join the Client Enablement team in the United States on a remote basis. In this role, you will engage with customers throughout implementation and BAU to drive adoption of Opus 2’s Cases solution via both end-user and train-the-trainer training.We require a smart, hardworking and driven individual who thrives in a fast-paced environment and can confidently deliver engaging technical training clearly and precisely and demonstrate an understanding of the legal workflows that Opus2 solutions support.What you'll be doingLead training sessions on the Opus 2 software ensuring participants can make full use of the solution.Support, and eventually lead, training workshops to include custom / ad-hoc training to end-clients.Create and adapt training content / materials required to deliver and support all educational activities.Organise and plan training sessions with clients to ensure their core needs are covered.Maintain a record of all client training including who has attended and how long the session lasted.Ensure client success and offer support after initial training has been conducted to build long-lasting relationships with clients.Record and review customer feedback captured during training, to pass feedback to necessary internal stakeholders, and close the loop by reverting to the original client with comments / resolutions.Deliver training to internal teams to include new solution areas and product enhancements and new features.Become a trusted advisor to our clients, and an advocate for Opus 2 and its software.Become a domain expert in solution areas, understand the competitive landscape and be able to articulate the benefits of the Opus 2 platform.RequirementsWhat we're looking for in you2+ years’ experience in a software training role.Previous work experience within LegalTech or a law firm is advantageous. Bright, engaging and thinks on their feet.Professional, courteous and confident communicator.Proactive and flexible attitude to work in a fast-paced software company.Extremely well organised.Ability to work on their own initiative.A good understanding of computer hardware and software.BenefitsOpus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:401k contribution.21 days annual holidays, flexible working, and length of service holiday entitlement.Loyalty Share Scheme.Healthcare, Dental and Vision Insurance.Life, short-term and long-term disability Insurance.Calm and Mindfulness sessions.A day of leave to volunteer for charity work.Accessible and modern office space.
We are looking for a Senior Client Enablement Consultant to join the Client Enablement team in the United States on a remote basis. In this role, you will engage with customers throughout implementation and BAU to drive adoption of Opus 2’s Cases solution via both end-user and train-the-trainer training.
We require a smart, hardworking and driven individual who thrives in a fast-paced environment and can confidently deliver engaging technical training clearly and precisely and demonstrate an understanding of the legal workflows that Opus2 solutions support.
What you'll be doing
- Lead training sessions on the Opus 2 software ensuring participants can make full use of the solution.
- Support, and eventually lead, training workshops to include custom / ad-hoc training to end-clients.
- Create and adapt training content / materials required to deliver and support all educational activities.
- Organise and plan training sessions with clients to ensure their core needs are covered.
- Maintain a record of all client training including who has attended and how long the session lasted.
- Ensure client success and offer support after initial training has been conducted to build long-lasting relationships with clients.
- Record and review customer feedback captured during training, to pass feedback to necessary internal stakeholders, and close the loop by reverting to the original client with comments / resolutions.
- Deliver training to internal teams to include new solution areas and product enhancements and new features.
- Become a trusted advisor to our clients, and an advocate for Opus 2 and its software.
- Become a domain expert in solution areas, understand the competitive landscape and be able to articulate the benefits of the Opus 2 platform.
Requirements
What we're looking for in you
- 2+ years’ experience in a software training role.
- Previous work experience within LegalTech or a law firm is advantageous.
- Bright, engaging and thinks on their feet.
- Professional, courteous and confident communicator.
- Proactive and flexible attitude to work in a fast-paced software company.
- Extremely well organised.
- Ability to work on their own initiative.
- A good understanding of computer hardware and software.
Benefits
Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:
- 401k contribution.
- 21 days annual holidays, flexible working, and length of service holiday entitlement.
- Loyalty Share Scheme.
- Healthcare, Dental and Vision Insurance.
- Life, short-term and long-term disability Insurance.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity work.
- Accessible and modern office space.
Opus 2 provides game-changing, cloud-based legal technology and services to connect people, case information, analysis and data throughout the lifecycle of a dispute. Our secure platform, tailor-made for lawyers, provides a connected and flexible way of working for case teams and their clients. Combined with our best-in-class services, we also deliver electronic trials and hearings worldwide. Opus 2 is headquartered in London and also has offices in San Francisco, Edinburgh and Singapore.Equal OpportunitiesOpus 2 International is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list. Candidates from underrepresented groups who have relevant skills and experience are strongly encouraged to apply, even if they do not meet every single qualification for the role.Recruitment Privacy PolicyOpus 2 is a privacy conscious organisation, committed to protecting the privacy of our people and those who seek employment with us. It is important to us that you understand what information we collect, how we use it and how we protect it. This information, alongside the rights available to you in respect of the personal data you share with us, is set out in our Privacy Policy and we would encourage you to read and ensure you understand it. Unfortunately, we are unable to respond to all applications. If you have not been contacted within one week of your application, then it is likely you have been unsuccessful.
Opus 2 provides game-changing, cloud-based legal technology and services to connect people, case information, analysis and data throughout the lifecycle of a dispute. Our secure platform, tailor-made for lawyers, provides a connected and flexible way of working for case teams and their clients. Combined with our best-in-class services, we also deliver electronic trials and hearings worldwide. Opus 2 is headquartered in London and also has offices in San Francisco, Edinburgh and Singapore.
Equal Opportunities
Opus 2 International is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list. Candidates from underrepresented groups who have relevant skills and experience are strongly encouraged to apply, even if they do not meet every single qualification for the role.
Recruitment Privacy Policy
Opus 2 is a privacy conscious organisation, committed to protecting the privacy of our people and those who seek employment with us. It is important to us that you understand what information we collect, how we use it and how we protect it. This information, alongside the rights available to you in respect of the personal data you share with us, is set out in our Privacy Policy and we would encourage you to read and ensure you understand it.
Unfortunately, we are unable to respond to all applications. If you have not been contacted within one week of your application, then it is likely you have been unsuccessful.
