Senior Client Manager - Silver Lake

Job description

**ABOUT US** Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you. Check out our video [here](https://www.youtube.com/watch?v=UCWaDxFnla8&ab_channel=CoastalCommunityBank)! **OVERVIEW** The Sr. Client Manager is a high-impact individual contributor and key driver of deposit growth within a defined market. This role focuses on affluent consumers and businesses, delivering personalized financial solutions through proactive outreach, relationship building, and community engagement. Sr. Client Managers are responsible for growing the portfolio through deposit gathering and onboarding new-to-bank customers, ensuring seamless product and service implementation in partnership with internal teams. They serve as trusted advisors, managing branch customer portfolios and collaborating with Bank Center Managers and internal partners to deliver consistent client experience and meet market-level growth goals. **RESPONSIBILITIES TO INCLUDE** - Manage and grow a portfolio of affluent clients and businesses. - Retain and deepen relationships via personalized service and solution-oriented engagement. - Championing a customer-first culture focused on needs-based solutions and long-term value. - Lead efforts to acquire new-to-bank relationships and drive deposit growth. - Ensure effective onboarding and implementation of products and services for new clients. - Serve as the primary resource for deposit strategies across assigned branches. - Drive outbound prospecting, lead generation, and referral sourcing. - Represent Coastal at chambers, business associations, and community events. - Partner with internal lines of business, Senior Client Managers, and other internal partners to expand client relationships and generate cross-functional referrals. - Support pipeline management and contribute to market-level growth strategies. - Measured on acquisition of new-to-bank relationships, deposit growth, onboarding effectiveness, and portfolio expansion. - Accountable for client retention, cross-sell success, and revenue contribution. - Work closely with Market Managers, Banking Center Managers, and product specialists. - Partner with internal teams to resolve client issues and deliver value. - Act as a liaison between clients and internal departments to ensure seamless service delivery. - **QUALIFICATIONS** - 5+ years in banking, financial services, or relationship management. - Proven success in deposit gathering, business development, and portfolio growth. - Strong understanding of deposit and lending products. - Excellent communication, consultative selling, and client service skills. - Proven ability to manage multiple projects and deadlines simultaneously. - Ability to travel between assigned branches. - **EDUCATION/EXPERIENCE** - Bachelor’s degree or equivalent experience preferred. - 5+ years of experience in banking business development, financial services, or relationship management. - Proven ability to manage multiple projects and deadlines simultaneously. - Proficiency in Microsoft Office Suite and project management tools. **HOW YOU’LL THRIVE AT COASTAL** - **Be the Best** – Communicate effectively, pay close attention to detail, and prioritize your personal development. - **Be Relentless** – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference. - **Be Un-Bankey** – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust. - **Embrace Gray Thinking** – Use sound judgment while decision-making and problem-solving**.** Think outside the box. - **Stay Flexible** – Organize and strategize effectively while always being prepared to adapt on the fly**.** Seek efficiencies for Coastal to work smarter, not harder. - **Take Care of Each Other** – Understand what it means to be a true team player and have your teammate's back.Practice self-awareness and build your emotional intelligence. **BEING YOU AT COASTAL** Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws. **BENEFITS WE OFFER** We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include: - **Medical Coverage**: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle. - **Health Savings Account (HSA)**: Available with eligible medical plans, offering tax advantages and employer contributions. - **Flexible Spending Accounts (FSA)**: Options for healthcare and dependent care expenses to help you save on out-of-pocket costs. - **Dental and Vision Insurance**: Plans to keep you and your family smiling and seeing clearly. - **Life Insurance**: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents. - **Long-Term /Short-Term Disability (LTD)**: Income protection in the event of a long-term illness or injury. - **Supplemental Benefits**: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most. - **401(k) Retirement Plan**: A competitive retirement savings plan with company matching to help you plan for the future. - **Paid Time Off**: Generous vacation and sick leave policies to support your time away from work. - **Holidays**: Enjoy 11 paid holidays throughout the year. Check out our benefits on our [careers site](https://jobs.ashbyhq.com/coastal)!! **PHYSICAL DEMANDS** The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to: - Sit for extended periods of time. - Stand for extended periods of time. - Perform repetitive finger, hand, and arm movement. - Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. - View and read computer screens for extended periods. - Occasionally stoop, kneel, crouch, or crawl. - Occasionally lift or move up to 10 pounds. **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.