Senior Client Service Manager

Job description

Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle. Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns. Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights. Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise. Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget. Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns. Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations. Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns. Function as a mentor/team lead for more junior Client Service Managers. 6+ years of experience in client service or account management within an advertising agency. Proven track record in managing and growing client accounts. Strong understanding of advertising industry trends and best practices. Excellent communication and presentation skills. Strong leadership and team management abilities.