Senior Client Services Director

Job description

WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further. Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an [award winning culture](https://www.gofurther.com/who-we-are) of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let’s chat! ### CLIENT SERVICES DIRECTOR We’re hiring a client services leader who grows accounts through value creation. This person leads a portfolio of enterprise customers by translating strategy into measurable outcomes, shaping multi-quarter transformation roadmaps across data, cloud, and AI, and coaching account teams to consistently deliver (and prove) business impact. You bring executive presence, a consulting mindset, and a track record of driving multi-million-dollar YoY growth by building trusted relationships, identifying high-impact use cases, and operationalizing value realization. What experience should you have: - 10–15+ years leading enterprise client relationships within consulting, digital transformation, or technology services. - A proven track record of driving multi-million-dollar YoY growth through outcome-led transformation and strategic account expansion. - Extensive experience managing and coaching client services leaders to scale consistent delivery practices and executive presence. - Fluency in data, cloud, and AI concepts with the ability to bridge the gap between technical solutions and business value. - Expertise in executive-level communication, including leading workshops and influencing C-suite stakeholders (CIO, CMO, CFO). - High operational rigor in governance, risk management, and the continuous measurement of client impact. Nice-to-have - Adobe and/or Google Cloud ecosystem experience (enablement, implementation leadership, roadmap alignment). - Experience in digital-first firms or high-growth consultancies; comfort operating in ambiguity while driving measurable outcomes. What you’ll be doing in this role: - Drive Value-Based Growth: Own the client value agenda across a strategic portfolio, expanding revenue lift, cost efficiency, and productivity for enterprise customers. - Operationalize Value Realization: Establish a consistent operating rhythm for outcome tracking, KPI baselining, and executive-ready value narratives. - Lead Transformation Strategy: Shift account postures from project execution to long-term partnership by shaping multi-quarter data and AI roadmaps. - Coach High-Performing Teams: Develop account leads on value discovery and client strategy while standardizing growth plans and governance. - Bridge Strategy and Execution: Partner with engineering leaders to ensure solution architecture aligns with adoption enablement and business goals. What you'll need to accomplish in your first year: - Quantify Client Impact: Ensure customers can clearly articulate and attribute specific business outcomes (savings, lift, etc.) to delivered initiatives. - Standardize Frameworks: Implement and scale a repeatable Value Realization framework across your assigned portfolio. - Scale the Portfolio: Achieve consistent multi-million-dollar growth driven by compounding transformation roadmaps rather than one-off projects. - Elevate Team Consistency: Reduce time-to-first-value and escalations by strengthening executive engagement and measurement across all account teams. Our [total rewards program](https://www.gofurther.com/resources/total-rewards) is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more. Apply today or check out all our [opportunities](https://www.gofurther.com/resources/join-the-team#current-openings-section)! #LI-Hybrid By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights [here](https://cdn.prod.website-files.com/64fb873eb25058d1bc2035d0/6638f40e6683a119a1f85793_Privacy%20Notice%20For%20California%20Resident%20Job%20Applicants.pdf). If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights [here](https://cdn.prod.website-files.com/64fb873eb25058d1bc2035d0/6638f40e77003687bbc2bcbf_Privacy%20Notice%20For%20European%20Job%20Applicants.pdf).