Senior Client Services Manager - FSI (Technology Consulting)

Job description

NCS is looking for a commercially driven Client Services Manager to lead and grow key Financial Services accounts across Victoria. This is more than an account management role. You’ll be a trusted advisor to senior client stakeholders, bringing together business strategy, technology consulting and transformation to uncover opportunities, shape solutions and deliver meaningful outcomes. If you know the Victorian Financial Services market, have strong executive relationships and genuinely enjoy the chase, the deal and winning, this is an opportunity to make a significant impact. The Role You’ll own the strategy, growth and performance of a portfolio of strategic FSI accounts, working across NCS to strengthen relationships, expand our footprint and create new opportunities. You will: Own and execute account growth strategies across key Victorian FSI clients. Build trusted relationships with senior executives and HOD-level stakeholders. Position NCS as a strategic business and technology partner. Identify and convert opportunities across technology consulting, transformation and managed services. Grow share of wallet, revenue and pipeline across strategic accounts. Lead account planning and shape complex, high-value pursuits. Engage clients on their business transformation, technology and innovation agendas. Bring together NCS consulting, technology, delivery and executive teams to develop compelling solutions. Influence commercial strategy, deal structures, negotiations and investment decisions. Maintain executive oversight of major engagements, ensuring strong client outcomes and advocacy. Proactively address delivery, relationship and commercial risks. Build long-term account strategies that create sustainable growth for both the client and NCS. We’re looking for someone who combines strong client relationships with a genuine sales mindset. You’ll ideally have: Proven success selling technology consulting, professional services or IT services. Strong Financial Services network across Banking, Insurance, Wealth or Superannuation Experience managing and growing strategic enterprise accounts. Strong executive presence and the ability to engage confidently with senior decision-makers. A track record of identifying opportunities, shaping deals and driving revenue growth. Strong commercial acumen, negotiation and deal-shaping capability. A genuine passion for technology-led business transformation. A proactive, energetic and highly motivated approach. Resilience, ambition and a genuine enjoyment of the chase and winning. Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth. NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community. At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given. Work rights and background checks: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact. We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive. We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.