Senior Client Support Administrator **internal applications only** *12 Month FTC*

Job description

Life in this role As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Senior Client Support Administrator. Salary: £29,117 Shift: Various daytime shifts, 06:00 - 18:00 This is a fixed term contract for 12 months. As a Senior Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries. Key Duties of a Client Support Administrator: Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes Key manual orders onto SAP ensuring a 5 point check is completed for each order processed. Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled Control of customer shelf life settings within SAP Manage EDI crashes within SAP, processing failures and resolving issues Cap and allocate stocks to orders capturing fulfilment to customers where requested Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner Provide Client reports that are accurate and communicated within the agreed timeframes Ensure positive client experience through high quality service and communication thereby attaining client retention Provide detailed traceability reports to clients within an agreed timescale Obtain special costs for one off delivery points and off delivery destinations Communicate with internal and teams to achieve query resolution for Clients Train new starters on full end to end processes Support and work alongside Client Support Supervisors providing assistance where required Help towards maintaining adequate holiday and sickness cover throughout the team To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively Identify key areas of improvement of the day to day running of each account Ensuring with the support of the Supervisors each personnel has a balanced workload What you’ll need ... Excellent verbal and written communication skills Exceptional attention to detail Ability to work in a pressurised environment Ability to work using own initiative Negotiating skills – ability to influence and steer Effectively prioritising work load in order to meet set deadlines Customer Service driven, in order to maintain a high level of customer focus Computer literate particularly with MS Word, Outlook and Excel Previous experience in a similar role (ideally within a major distribution operation) Be a good team worker demonstrating loyalty and commitment to the organisation and team members Professional, approachable and helpful to ensure smooth running of the general operation Enthusiastic, conscientious and reliable Flexible – Understand business needs What is in it for you? If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply. Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it. Eye Care Vouchers – free eye tests and discounts on prescription glasses. Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond. Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day. Who are Culina? Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity in our Chilled & Fresh division – from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.