Senior Clinical Engagement Project Manager

Job description

About Teckro We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients. That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved. Could you be our newest Teckronaut? What you’ll Do: Ensure the ongoing successful delivery of Teckro products to clients by building strong and productive relationships with clients and co-workers. As lead point of contact for key existing clients, manage day to day relationships with these teams to ensure ongoing client satisfaction through frequent communication, meetings and client visits. Develop long-term relationships with clients to help grow these accounts within Teckro by connecting with key business executives and stakeholders. Proactively identify potential and existing issues in client service relationships, address these directly and intervene when necessary to ensure client satisfaction. Recommend Teckro solutions to help solve these where possible. Develop site engagement strategies with the clinical study team using Teckro solutions, data and communication channels. Leverage Teckro data and metrics for clients with the objective of adding value to the clinical trial or programme. Responsible for educating clients on products, new solutions and best practices. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Provide support to Head of Clinical Engagement and/or Senior Management in the areas of engagement/growth strategy, process and reporting. Be an active contributor to the sales team to reach and exceed the sales quota while achieving sales targets. Provide training and mentoring support to assigned members of the Engagement Project Management team. Contribute to the Engagement Project Management team process creation and process improvement. Ensure successful collaboration of the Engagement PM team with other departments, as required. Ability to travel (approximately 20-30%) Undertake other duties in-line with your role and business needs as required. The Ideal candidate will have: 5+ years of healthcare project management, account management and/or clinical research experience. 3+ years’ experience in clinical trial management or similar. Experience in delivering client-focused solutions based on customer needs. Proven ability to manage multiple projects at a time while paying strict attention to detail. Ability to form strong and constructive internal as well as external professional relationships. Demonstrated ability to shape, and deliver results to, customer expectations. Strong influencing, negotiation skills and presentation skills. Excellent communication, interpersonal, organizational and telephone skills. Qualifications Required: BA/BS degree in related field; or equivalent combination of relevant work experience and education. Location and Travel: (Dublin) Hybrid work option with the flexibility to work in our Irish office located in Dublin. Currently this is set to 2-3 days per week onsite. We also offer flexible start/ end times, allowing your schedule to suit your lifestyle Willingness to travel internationally as required Please note: Regrettably we cannot offer work permit/sponsorship or self-sponsorship for this role. Eligible applicants must already hold valid and legal work permit for Ireland Teckro Benefits: 25 days holidays, entitlement increases with length of service Pension, available immediately upon joining Teckro Healthcare Life Insurance Share Options 50% Maternity leave pay after capped length of service Paid Paternity leave scheme Bike to Work/ Tax Saver Scheme Gym/Wellness Allowance Sports and Social Club We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you! By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.