Senior Cloud Engineer (Voice Network)

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description ·Design, implement, and troubleshoot SIP signaling and RTP media flows supporting VoiceConnect's global communications platform. · Manage carrier interconnections, SIP trunks, telecom routing, Session Border Controllers (SBCs), and related voice infrastructure components. · Analyze and optimize voice quality metrics, including MOS, latency, jitter, and packet loss to ensure superior customer experience. · Design and support enterprise connectivity solutions including IPSec VPNs, Site-to-Site VPNs, ExpressRoute, Direct Connect, private connectivity solutions, and BYOC integrations. · Partner directly with enterprise customers during onboarding, migration, troubleshooting, and escalation scenarios. · Conduct network readiness assessments, architecture reviews, and customer connectivity workshops. · Design and operate highly available network architectures across AWS and Azure environments. · Support global multi-region infrastructure, capacity planning, scalability initiatives, and expansion into new cloud regions and carrier networks. · Design and implement High Availability (HA) and Disaster Recovery (DR) networking strategies to improve platform resilience and eliminate single points of failure. · Participate in incident response, root cause analysis, failover testing, and operational improvement initiatives. · Automate provisioning, configuration management, routing updates, and VPN onboarding processes using Infrastructure-as-Code principles. · Develop reusable automation and integrate network operations into CI/CD and platform engineering workflows. What Makes You Qualified · 3-5 years of experience in Cloud Networking, Telecommunications, Network Engineering, or related infrastructure roles. · Strong understanding of TCP/IP, DNS, NAT, Routing & Switching, network troubleshooting, and traffic engineering concepts. · Hands-on experience with BGP, OSPF, VPN technologies, and enterprise connectivity solutions · Experience working with SIP, SDP, RTP, RTCP, SIP Trunk, SBC technologies, WebRTC, VoIP troubleshooting, and carrier interconnects. · Hands-on experience with AWS networking services such as VPC, Transit Gateway, and Direct Connect, along with Azure networking services including Virtual Networks and ExpressRoute. · Strong understanding of hybrid cloud networking, multi-cloud connectivity, load balancing, and traffic management. · Experience designing and troubleshooting IPSec VPNs, firewalls, network segmentation, TLS/SRTP, and DDoS mitigation solutions. · Proficiency in Infrastructure-as-Code and automation tools such as Terraform, Ansible, Python, Git, and CI/CD platforms. · Experience with CPaaS, CCaaS, UCaaS, telecom service providers, contact center technologies, or large-scale production platforms is highly desirable. · Demonstrates strong ownership, accountability, customer focus, and the ability to work effectively in fast-paced, mission-critical production environments. “Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.” We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here . To learn more about all-things-Sprinklr, visit our candidate resource hub here . EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.