Senior Cloud Infrastructure Engineer, AI Platform

Job description

We are hiring a Senior Cloud Infrastructure Engineer to build the core infrastructure that powers the next generation of AI agents. Our agents must ingest, enrich, and vectorize massive, multi-modal datasets from over 100 customer sources. The core challenge is twofold: how do we do this in a way that is radically cost-efficient, while still allowing agents to deliver thorough responses in seconds? This position reports to a Senior Manager, Software Engineering and will be 2 days per week hybrid role in our Austin office. We’re looking for someone to join us immediately. What You’ll Do Build & Optimize for Scale & Cost: Implement and optimize our highly scalable, multi-tenant data ingestion and vectorization pipeline, with a relentless focus on improving cost and performance. Implement Robust Monitoring: Create and maintain dashboards, alerts, and logging to ensure system health, identify performance bottlenecks, and provide immediate visibility into production issues. Contribute to Millisecond Latency: Be a key contributor in performance tuning across the stack. You will help identify and eliminate bottlenecks in data retrieval, model inference, and agent response times to ensure a snappy, real-time user experience. Engineer Multi-Tenant Architectures: Design and implement scalable, secure, and cost-effective multi-tenant infrastructures for our SaaS-based AI products, ensuring strict tenant isolation and fair resource allocation. Required Qualifications 5+ years of hands-on experience with cloud platforms Hands-on experience with cloud platforms, with strong expertise in Google Cloud Platform (GCP) and Infrastructure as Code (e.g., Terraform) A demonstrated history of performance analysis, tuning, and infrastructure cost optimization, with the ability to speak about trade-offs and quantified impact Experience building or working on multi-tenant SaaS platforms Experience setting up end-to-end observability, including logging, metrics, and alerting using tools like Prometheus, Grafana, Datadog, or GCP Operations suite Preferred Qualifications A fundamental understanding of the challenges in training and serving large machine learning models (e.g., memory constraints, computational complexity) Strong understanding of VectorDBs, LLMs, and Agentic Observability tools (Datagrid uses Milvus for our VectorDB and Arize for agent tracing) Experience with the Gemini API, specifically managing LLM quotas and load balancing Hands-on experience with LLM serving frameworks and optimization techniques (quantization, tensor parallelism, FlashAttention) Experience designing multi-tenant SaaS architectures and implementing resource quotas and cost allocation High-level knowledge of agentic systems and best practices Additional Information Base Pay Range: 140,960.00 - 193,820.00 USD Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.