Senior Cloud Support ​​Engineer

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: As a Senior Cloud Support Engineer in our Tel Aviv team, you’ll be a key technical partner for our customers, helping them get the most out of Crusoe’s GPU-powered infrastructure. You’ll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience. At Crusoe, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you. What You’ll Be Working On: - Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+. - Be part of a 24/7 support rotation ensuring rapid response to critical issues. - Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. - Manage alert triage, support maintenance windows, and run node delivery testing. - Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis). - Create internal documentation, onboarding materials, and SOPs to strengthen the global support process. - Suggest and implement process and tooling enhancements to make our systems more efficient and resilient. What You’ll Bring to the Team: - Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role). - Strong CLI skills and comfort navigating Linux environments. - Experience using Git for collaboration and version management. - At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew. - Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana). Familiarity with AWS, Azure, or GCP. - Clear, concise communicator with the ability to prioritize competing escalations. - Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN. Bonus Points: - Experience with storage technologies such as NVMe, SSDs, and distributed storage systems. - Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF. - Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs. - Experience with automation tools or scripting languages. - Enjoy coaching teammates and sharing knowledge. - Passion for making technology more efficient and sustainable. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.