Senior Collection Officer

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Collection Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. We are looking for a highly motivated Senior Collection Officer to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery. This role is responsible for following up on outstanding payments, resolving billing issues, coordinating with internal departments, and maintaining accurate customer account records to support efficient collection operations. Responsibilities Contact customers to follow up and negotiate payment arrangements for outstanding invoices. Manage and monitor accounts receivable collections to ensure timely payment recovery. Handle customer enquiries and disputes professionally, and coordinate with relevant departments for resolution. Prepare and update daily aging reports accurately. Issue monthly payment reminder letters and Statements of Account (SOA). Coordinate with internal departments to maintain accurate and up-to-date customer account information. Support debt recovery processes and escalate overdue accounts when necessary. Handle Sales Purchase Orders and perform account reconciliation activities. Maintain proper documentation and administration related to collection activities. Requirements Bachelor's degree in finance, accounting, or related field. 10 years of experience in collections, accounts receivable, or related field. Fluent in English, both written and spoken. Experienced in handling overdue accounts and collecting payments from customers. Good understanding of Sales Purchase Orders and account reconciliation processes. Proficient in Microsoft Office applications, especially Excel. Strong communication, negotiation, and interpersonal skills. Able to work independently as well as collaboratively within a team. Strong administrative and organizational skills. Emotionally resilient, assertive, and able to handle difficult situations professionally.