Senior Collection Specialist

Job description

We are seeking a detail-oriented and results-driven Senior Collection Specialist to join our team in Riyadh, Saudi Arabia. In this role, you will take ownership of our accounts receivable portfolio, developing and executing effective collection strategies to maximize recovery rates while maintaining professional client relationships. You will analyze financial data, manage complex collection cases, and ensure compliance with all applicable regulations. The ideal candidate will demonstrate strong analytical abilities, exceptional organizational skills, and a commitment to achieving collection targets through persistent and professional engagement. Manage and oversee the collection of outstanding accounts receivable, ensuring timely recovery of funds Develop, implement, and refine collection strategies to improve recovery rates and minimize bad debt Communicate professionally with clients regarding payment obligations, payment terms, and collection actions Analyze aging reports, payment patterns, and account data to identify trends and opportunities for improvement Negotiate payment arrangements, settlements, and alternative payment solutions with clients Maintain accurate and organized records of all collection activities, communications, and outcomes Monitor and report on collection metrics, key performance indicators (KPIs), and departmental performance Escalate complex or high-value collection cases to management when necessary Ensure all collection activities comply with relevant laws, regulations, and company policies Prepare detailed collection reports and provide recommendations for process improvements Collaborate with other departments to resolve billing disputes and account discrepancies Minimum 5 years of professional experience in collections, accounts receivable, or related financial roles Proven track record of successfully managing and collecting outstanding accounts Strong knowledge of collection techniques, strategies, and best practices Excellent communication and negotiation skills with the ability to handle difficult conversations professionally Advanced proficiency in data analysis and financial reporting Proficiency with accounts receivable software, collection management systems, and Microsoft Office Suite Comprehensive understanding of collection laws, regulations, and compliance requirements Exceptional attention to detail and organizational skills Strong time management abilities with capacity to manage multiple accounts simultaneously Demonstrated problem-solving skills and ability to work independently Preferred: Experience with customer relationship management (CRM) systems Preferred: Bilingual capabilities in Arabic and English Preferred: Leadership or supervisory experience in a collections environment