Senior Collections Analyst

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Senior Collections Analyst is responsible for managing an assigned portfolio of customer accounts within the Sales Ledger, driving cash collection performance, minimising bad debt risk, and ensuring an excellent customer experience. The role involves resolving customer disputes, managing overdue accounts, and supporting the day-to-day operations of the Collections team to achieve key business and cash flow objectives. What you will do: Maintain Customer accounts within the designated credit limit and aged debt profile Ensure all sums are paid on outstanding accounts to terms Attend regular meetings with sales and other departments to minimise customer disputes Record all summary details of all contact with Customers Process any credit held orders and contact sales/customers where necessary Record and action all queries and disputed invoices Prepare accounts for review by Management when required Process journal adjustments as necessary Ensure documentation / filing kept up to date and accurate Assist with new customer on-boarding Refer any accounts where problems exist at an early stage and prepare accounts for litigation Visit customers when necessary to ensure the smooth running of the account Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW Cover holiday periods and assist with any departmental needs as and when necessary Carry out other tasks as detailed by the Credit Manager or Company Management Work closely with Collections Managers to support initiatives and projects for process improvement Management of the team cash sheets to maintain the accuracy of sales ledger for collection purposes Own the onboarding and training of new staff members Assist with training of existing team members Be a “Go To” member of the team. Specialise in a field to support the collections’ function. Assist with team reporting Being responsible for ad hoc projects Presenting both to the Collections team and externally where required Being involved with process improvements and system implementations ​ What we expect of you: Senior level experience of Credit Control processes Working in a team environment, in a fast-moving industry Appreciation of the role of Collections Industry Communication with key stakeholders Competent IT skills, Excel CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.