Senior Collections Coordinator

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer : Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: The Collections Coordinator plays a key role within a high-volume shared services environment, supporting billing, credit, and collections activities for hotel properties across North America. This position partners closely with hotel Sales, Events, Finance, and clients to manage credit risk, ensure timely collection of advance deposits and invoices, minimize aged receivables and bad debt exposure, and maintain strong customer relationships. The role requires a strong understanding of the order-to-cash process, exceptional customer service skills, meticulous recordkeeping, adherence to accounting and PCI compliance standards, and the ability to consistently meet established performance and service-level targets. Who You Are: A relationship builder with a dynamic approach to developing connections A continually curious forward thinker who loves to find creative solutions A team builder with the ability to establish a strong following Comfortable with taking the lead in a variety of settings Collaborator who excels in an exciting, ever-evolving environment Veterans and military spouses are encouraged to apply What You Will Do: Creates client master accounts in hotel property management system Reviews all group sales and catering contracts to confirm financial terms, concessions, and payment schedules ensuring that billing and collection protocols are accurately identified in the meetings and events technology platforms and executed as contracted with the client Invoices advance deposits timely in accordance with contractual terms to ensure timely remittances by clients by established due dates Collects payment of advance deposit invoices in accordance with contractual terms Collects payment of invoices for services rendered for meetings and events Completes invoicing, collections, and activity tracking logs via Smartsheet tools Applies payments made by credit card in the hotel property management system on a daily basis Able to research account disputes and resolve billing discrepancies by working with the group billing coordinators and hotel operation teams Maintains the accuracy of the Accounts Receivable Aging for their assigned hotel locations Provides collection status updates to hotel and shared service leaders Leads monthly meetings with hotel leaders to review aged receivables, collection progress, and upcoming group business Provides required reporting to hotel leaders in support of cash flow forecasting for their assigned hotel locations Participates and supports continuous improvement and transformation initiatives and projects within the department as well as cross-functional partnerships Support new hire training and development post STAR trainer transition Assist with standard operating procedures (SOP) and flowchart creation and maintenance Primary Regional back-up for inquiries and take action where applicable Participate in departmental process and systems enhancements and testing Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Perform other duties as assigned Your Qualifications Include: Minimum 2 years of billing and accounting/collections experience. HS Diploma or GED equivalent preferred 1-2 years customer-facing work experience in hospitality or finance environment Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office