Senior Collections Officer

Job description

Be part of Cartrack, one of the largest vehicle telematics companies globally with almost 2.6 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture. What You’ll Do As part of our Collections team, you will play an important role in maintaining healthy receivables by: Prioritizing daily accounts based on outstanding balances, customer payment behavior, account risk, and business value Reviewing accounts receivable records to identify and manage collection priorities Verifying and reconciling customer accounts, payments, and transaction details Addressing billing concerns and dispute cases professionally while working toward practical resolutions Tracking collection activities and ensuring account records remain accurate and updated Following up on overdue accounts through outbound calls and email communication Assisting in resolving billing discrepancies to support cash flow and reduce delinquency Communicating with customers in a professional, respectful, and results-driven manner Monitoring past-due invoices and confirming payment commitments What You’ll Bring A degree in Accounting, Business Administration, Finance, or a related field Strong attention to detail and commitment to following established processes At least 3 years of experience in Collections, Accounts Receivable, or a similar customer-facing finance role (BPO, FinTech, shared services, or collection agencies) Good communication, negotiation, and problem-solving skills Willingness to work onsite in Makati City, Philippines