Senior Collections Representative (Bilingual French)

Job description

Are you a strong problem solver who enjoys helping customers and resolving complex issues? We're looking for a Bilingual French Collections Representative to join our team and play a key role in partnering with customers to resolve invoice disputes, improve payment outcomes, and deliver an excellent customer experience. This is not a high-volume call center collections position. Instead, you'll focus on investigating account issues, responding to customer inquiries, collaborating with internal teams, and finding solutions that help customers pay accurately and on time. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Utilize problem solving and critical thinking skills to determine root cause of aging invoices Leverage systems functionality and established processes to resolve aging invoices Work within established procedures and adheres to quality guidelines Escalate complex issues to senior team members and/or leadership Contribute ideas for process improvement Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service Continue to develop skills and build upon knowledge of collections process Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: High School Diploma or GED equivalent Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience Bilingual French requirement French language proficiency required (spoken and written). Preferred: Proficient in Microsoft Office Suite of programs Effective and flexible communication skills Strong customer service and interpersonal skills Critical thinking skills and demonstrated ability to use own judgement and make sound decisions Ability to work in fast-paced, professional, and deadline driven environment Values a diverse and inclusive work environment Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. Compensation Range $18.49 - $28.87 The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. At C.H. Robinson, artificial intelligence (AI) technology is used in parts of our application review process. Final decisions are made by human recruiters. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Medical (including Vision and Telemedicine) Dental Basic and Supplemental Life Insurance Vacation and PTO time Paid holidays Short-Term and Long-Term Disability Retirement Plan with 5% company matching Employee Stock Purchase Plan (ESPP) Charitable Giving Match Program Plus a broad range of career development, networking, and team-building opportunities Dig in to our full list of benefits on OUR CULTURE page.