Senior Collections Specialist (Remote - OR, WA &ID)

Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently **Great Place to Work Certified** because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the **Best 100 Banks in America** for the ninth consecutive year. With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As a Senior Collections Specialist, you’ll play an important role in helping customers navigate challenging financial situations while protecting the quality and performance of the bank’s consumer and small business lending portfolio. This position combines relationship management, problem-solving, and analytical decision-making to support successful collection and recovery outcomes while delivering a positive customer experience. ### In this role you'll - Manage collection and recovery activities on assigned consumer, small business (QuickStep), and credit card accounts, including complex delinquency and recovery situations. - Evaluate account performance and risk factors to recommend appropriate collection and recovery strategies. - Prepare recommendations related to repossession, litigation, charge-offs, and other significant recovery actions. - Analyze complex delinquent accounts and determine effective short- and long-term recovery plans. - Administer bankruptcy accounts, including required correspondence, court reporting, and coordination of related recovery activities. - Communicate with borrowers regarding late payments, collection efforts, demand letters, repayment arrangements, and account resolution options. - Prepare monthly collection reports and recommend actions to support portfolio performance and loss mitigation. - Monitor assigned accounts to maintain acceptable delinquency levels and minimize loan losses. - Ensure all collection and recovery activities comply with bank policies, procedures, security standards, and applicable regulatory requirements. - Identify and escalate potential compliance concerns as appropriate. ### What we're looking for - You have a High School Diploma or GED (Required). - You have 4 or more years of experience in collections, recovery, loan servicing, or a related financial services function, including experience managing complex delinquent accounts and collection activities (Required). - You have an equivalent combination of education and experience that may be considered in lieu of a degree requirement. ### What helps you shine - You have a strong understanding of consumer lending, small business lending, and credit card products. - Proficient in Microsoft Office and comfortable learning new systems and technology. - You communicate clearly and professionally, both verbally and in writing. - You build rapport with customers and use strong negotiation skills to achieve successful account resolutions. - Highly organized and able to manage multiple priorities effectively. - You understand federal and state laws and regulations related to consumer lending, small business lending, collections, and credit cards. - You bring sound judgment, professionalism, and a customer-focused approach to every interaction. ### Travel - 0% ### Our Company Values - Do the right thing - Mutual respect - Teamwork - Accountability ### What Our Team Says "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." ### Compensation & Benefits - Targeted starting salary range (based on experience): $24.19- 31.87 - Annual incentive potential - Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life - Paid vacation time, sick time and 11 company paid holidays - 401k (with up to 4% match) - Tuition reimbursement