Senior Community Engagement Manager (Sickle Cell), MyHealthTeam

Job description

Who We Are At MyHealthTeam, we create online social networks for people living with chronic health conditions. Across 70+ condition-focused communities and more than 4.5 million members, our mission is to help people feel less alone by fostering meaningful connections, trusted information-sharing, and supportive experiences rooted in real life. Living with a chronic condition is often about far more than managing symptoms. It can mean navigating fatigue, uncertainty, healthcare systems, caregiving responsibilities, stigma, financial stress, and everyday life challenges that others may not fully understand. Our communities create spaces where members can connect with people who truly “get it,” learn from one another, and feel supported throughout their health journeys. We are expanding our platform to serve the sickle cell disease (SCD) community — one of the most underserved populations in American healthcare. People living with SCD navigate extraordinary challenges: undertreated pain, stigma in clinical settings, complex barriers to insurance and disability benefits, and a healthcare system with a well-documented history of failing this community. We are building something different — a trusted, member-first space — and we are looking for someone who understands why that matters. Who You Are You’re someone who understands that great community work is not just about driving engagement. It’s about building trust, creating belonging, and helping people feel seen, supported, and informed during vulnerable moments in their lives. You’re naturally empathetic, emotionally intelligent, and deeply curious about people’s lived experiences. You know how to facilitate conversations that feel authentic, supportive, and safe while balancing compassion with thoughtful moderation and strong judgment. You understand the specific dynamics that shape the SCD experience: why patients are often dismissed or stigmatized in emergency rooms, why misinformation spreads so quickly, why navigating Social Security Disability can feel like a second full-time job, and why fatigue — though one of the most debilitating symptoms — is so often overlooked. You bring cultural fluency and credibility to conversations about race, health equity, and the particular trust challenges this community faces. You’re comfortable navigating sensitive topics related to healthcare access, treatment journeys, stigma, misinformation, and social determinants of health — including housing, transportation, and nutrition — with care and professionalism. We strongly value candidates who bring a deep understanding of and connection to the SCD community through professional work, advocacy, caregiving, or lived experience. If you’ve built online communities, supported patient or advocacy groups, moderated highly engaged social spaces, or worked in mission-driven environments focused on connection and trust, we’d love to hear from you. What you'll do Launch and Lead the SCD Community Serve as the primary community manager for our new sickle cell disease community — a visible, credible, and trusted presence from day one Set the tone for authentic, safe, and culturally fluent participation during the critical early months of launch Shape discussion topics, norms, and member experiences that reflect the real and complex realities of living with SCD Foster Meaningful Engagement Welcome new members and help create an environment where people feel comfortable participating and sharing Support ambassadors and highly engaged members who help strengthen trust, connection, and belonging within the community Create thoughtful prompts, polls, Q&As, educational discussions, and storytelling opportunities that encourage authentic conversation and practical peer support — covering SCD-specific topics like ER navigation, gene therapy access, fatigue, disability benefits, etc. Cultivate Safe and Supportive Community Experiences Moderate conversations to maintain a safe, respectful, and inclusive environment Navigate misinformation — including unproven treatments — with nuance and education rather than censorship, while maintaining evidence-based standards Help members discover trustworthy, evidence-informed resources while honoring the importance of lived experience and peer connection Advocate for Members Surface member insights, recurring challenges, and emerging themes to the Product, Editorial, Marketing, and Research teams Help internal partners better understand the emotional and practical realities members face beyond clinical symptoms alone Contribute ideas that improve how the Community, Email, Product, and Content experiences work together to better support members Support Community Growth and Health Manage a broader portfolio of health communities alongside your primary SCD focus Analyze engagement patterns and community trends to refine strategies and improve member connection Experiment thoughtfully with new engagement approaches while staying grounded in member needs and community safety Skills and Qualifications 3+ years of experience building and managing online communities, patient communities, peer support spaces, or highly relationship-driven digital experiences Strong written and verbal communication skills with the ability to foster thoughtful, supportive, member-centered experiences A quick, empathetic, and thoughtful approach to member interactions Strong emotional intelligence and the ability to navigate sensitive conversations with care and professionalism Experience building trust with diverse communities and fostering inclusive participation Comfort collaborating cross-functionally with the Product, Content, Analytics, Marketing, and Community teams Skills That Aren’t Required, but Definitely a Plus Deep, credible connection to the sickle cell disease community through professional work, sustained advocacy, caregiving, or lived experience Cultural fluency with the African American community and a nuanced understanding of the trust, stigma, and healthcare access dynamics specific to the SCD experience Experience in patient advocacy, public health, social work, behavioral health, caregiving, or online peer support Experience balancing community insights, empathy, and data-informed decision-making How To Apply To apply for this position, please submit: · Your resume · A cover letter that answers the following question: Tell us about a time you noticed an unmet need within a community and took action to support or improve someone’s experience. What did you notice, what did you do, and what was the outcome? At Swoop, our mission is simple: Improving patient outcomes. As a market leader in AI-driven, data-powered, and privacy-compliant healthcare engagement, we connect the signals that drive earlier diagnosis, better treatment decisions, and sustained adherence. Our integrated, privacy-safe platform, enables life sciences companies to drive measurable patient and commercial outcomes with actionable intelligence — spanning patient and HCP audience targeting, community engagement, AI-powered web solutions, coordinated omnichannel activation, and prescription fulfillment. We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025 and 2026. We are driven by a patient-first philosophy and passionate about leveraging technology to create a healthier future. After becoming an independent company in 2024, Swoop experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 and Nimble in May 2026 helped us further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. Empowering millions of patients nationwide to connect, share resources, and access medically verified information to better manage their health. MyHealthTeam hosts the largest and most engaged patient social networks in healthcare, offering more than 70 condition-specific communities for chronic and rare conditions. As a prescription fulfillment and patient engagement platform, Nimble empowers independent and regional pharmacies to deliver a modern, consumer-friendly healthcare experience while streamlining pharmacy operations. If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs.