Senior / Condominium Manager (Luxury Residential)

Job description

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here . About The Role As a Senior / Condominium Manager , you will lead the overall management and operations of a luxury residential development, ensuring exceptional service standards and a premium living experience for residents. You will oversee daily estate operations, guide the site management team, and work closely with the Management Council to uphold the highest standards of property management, maintenance excellence, and resident satisfaction. This role requires a strong leader who combines operational expertise, stakeholder management skills, and a service-oriented mindset to maintain the prestige and value of a luxury development. What You Will Be Doing Lead and manage the on-site management team, setting high service standards aligned with luxury residential expectations Oversee daily estate operations, ensuring facilities, services, and common areas are maintained to exceptional standards Serve as the key liaison between the Management Council, residents, and service providers, fostering strong and professional relationships Manage and monitor performance of vendors and contractors to ensure quality service delivery and contractual compliance Oversee renewal and administration of service contracts, insurance policies, and statutory requirements Ensure full compliance with BMSMA regulations, building by-laws, and safety standards Handle residents’ feedback, concerns, and complex issues professionally and promptly, maintaining high levels of resident satisfaction Organise and support Council Meetings, Annual General Meetings (AGMs), and committee discussions, ensuring proper governance and follow-through Prepare, manage, and monitor annual budgets, financial reports, and expenditure to ensure prudent financial management Drive continuous improvement initiatives to enhance operational efficiency and resident experience We’re Looking For Someone Who’s You have at least 8 years of condominium management experience, preferably managing luxury or large-scale residential developments You possess strong experience working with Management Councils and high-expectation stakeholders Demonstrated leadership capability in managing site teams and multiple service providers Sound knowledge of BMSMA, regulatory compliance, and estate governance practices Excellent communication, negotiation, and stakeholder management skills Highly organised, detail-oriented, and able to manage complex operational matters confidently Service-driven mindset with strong professionalism and discretion suited for luxury residential environments Why Knight Frank? Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance. If you’re ready to make an impact and grow your career in property management, we’d love to hear from you! Competitive salary Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.