Senior Consultant - Commercial Services

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role We are looking for driven individuals who enjoy combined role, project management and solution architect. Also interested in industry-leading Life Sciences Commercial solutions. As a key member of our Professional Services team, you’ll be at the forefront of our mission. You’ll work side-by-side with customers, understanding their unique challenges and needs. You’ll be a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and long into the future. This is a remote, full-time permanent role with Veeva. This is a customer-facing role and it is required to work in Tokyo or Osaka. Some customers may ask you to work onsite. ### What You’ll Do - Lead implementation/roll out/enhancement/migration project of Commercial Veeva Solution (CRM/Vault PromoMats/Events Management, etc.) to our global/domestic clients. - Manage tasks during the implementation project such as workshops delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities. - Collaborate with customers and team members both Japan-based and Global-based - Alignment with customer’s global governance - Collaborate cross-functionally with Product, Strategy, Sales, CSM and other teams across the company. ### Requirements - 5+ years experience with a minimum of 2 years in either IT consulting / professional services environment in a regulated industry (banking, insurance, life sciences, etc.) or in a life sciences IT / Commercial area. - Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions. - Experience developing workshop material, training material, or requirements-gathering sessions with business and system stakeholders. - Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Veeva solution. - Ability to travel in domestic and international - Business Level English and Fluent in Japanese ### Nice to Have - Experience in the Life Sciences space with knowledge of promotional materials or commercial excellence. - Direct experience with systems such as Veeva CRM, Veeva Vault PromoMats, Salesforce, Oracle, and other Life science industry technologies - Data Analysis, computer science, or related degree - Experience in services delivery management and/or systems implementation, project management ### Perks & Benefits - Health & wellness programs