Senior Consultant, Healthcare

Job description

Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role Are you passionate about making a difference in the health and human services sector? Do you thrive in a dynamic, agile environment? If so, FTI Consulting is the place for you. Work alongside hospital clinical and operational teams, where care is delivered, to improve how services run and make changes that last. FTI Consulting is seeking a Senior Consultant to join our growing Health team in Sydney. We work with public, private and not-for-profit health organisations to improve service delivery, operational performance and outcomes. As a specialised consulting firm, we offer a unique environment that combines the agility of a small firm with the depth of industry expertise you’d expect from larger consultancies. This role focuses on hospital operations and improvement. Our work includes: • improving how services operate, for example patient flow and access to care across emergency departments, inpatient wards, theatres and outpatients • matching workforce and capacity to demand, for example aligning staffing and rosters with patient activity, or improving how beds and theatre time are planned and used • redesigning processes and ways of working • strengthening the management routines and improvement capability that help teams sustain progress. You'll work with clinicians, managers and executives to understand how services operate, identify opportunities and implement practical improvements. You'll own defined pieces of work, with support and coaching from experienced colleagues. You'll also be part of our broader health consulting practice, with opportunities to contribute to related engagements as your interests develop. FTI Consulting offers the depth, resources and professional standards of a global firm, combined with the focus and hands-on senior support of a dedicated health and human services team. This is an opportunity to build your consulting career while contributing to projects that improve outcomes for communities, clients and service users. What You’ll Do As a key member of our team, you will support complex projects across the This is demanding and rewarding work. Hospitals are busy, complex and often under pressure. Problems rarely arrive well defined, priorities shift, and clear direction isn't always available. You'll often need to work out the way forward yourself, bring structure to the problem and keep things moving. Not everyone welcomes change at first, so you'll need to build credibility, stay steady under pressure and keep people engaged. In return, you'll see the difference your work makes for patients and staff. We work side by side with our clients, so expect to spend much of your week on client sites, often three to four days depending on the engagement. Some domestic travel may be required. Responsibilities will include: • Spend time with clinical and operational teams to understand how services run, observe day-to-day processes and identify opportunities for improvement. • Bring together operational data, staff perspectives and observations to define problems and develop practical recommendations. • Help teams design, test and implement changes, track results, and establish routines for reviewing performance and following through on actions. • Facilitate workshops and working sessions that draw on staff expertise, build improvement skills and help teams agree priorities and next steps. • Take responsibility for defined pieces of project work, shaping the approach, coordinating activities and keeping progress on track. • Produce clear, well-structured analysis, presentations and reports that support decisions and action. • Contribute to proposals, case studies and the development of our team's methods and tools. How You'll Grow Nimble and responsive work environment Work in a dedicated health and human services team where your ideas and contributions are valued. Be part of a collaborative practice that responds quickly to client needs and sector challenges. Gain exposure to senior team members and meaningful client work from early in your consulting career. Specialised focus Develop deep expertise in the health and human services sector. Work on projects across healthcare, aged care, disability, social services and mental health. Contribute to work that helps shape policy, services, operating models and outcomes for communities and service users. Learn from the best Collaborate directly with senior advisors who are actively involved in delivery, not removed from the work. Gain mentorship and guidance from experienced professionals with deep consulting, government and sector experience. Build your skills by working alongside leaders who bring practical insight to complex client problems. Independence and integrity Benefit from a lack of independence conflicts, as FTI Consulting does not provide audit services. Focus on providing high-quality consulting advice without the complications that can come from overlapping service lines. Global reach with a personal touch Build your career in a dedicated health and human services practice, supported by the broader knowledge, resources and professional standards of a global firm. Engage with colleagues across FTI Consulting where relevant, while remaining focused on meaningful local and national sector work. Apply insights from broader sector and consulting experience to complex client challenges. What You'll Need to Succeed You'll have at least two years (no more than 6 years) of relevant experience in consulting, project delivery, hospital operations or improvement. We welcome candidates with more experience who are interested in the scope and responsibilities of a Senior Consultant role. Experience working in or with hospitals is essential, including a practical understanding of clinical and operational service delivery. You may have gained this in a consulting firm serving health clients, or in an operational, service improvement or project role within a health service. A clinical background is valuable when combined with experience delivering service change or improvement. We're looking for evidence of: • Practical improvement experience: contributing to changes in how services operate, for example in patient flow, access, workforce, capacity, service redesign or operational performance. • Structured problem-solving: breaking down complex, loosely defined problems, using quantitative and qualitative information, and translating findings into practical action. • Comfort with ambiguity: finding a way forward when direction or structure isn't clear, adapting as things change, and staying resilient under pressure. • Influence and relationships: building trust and credibility with clinical and operational teams, listening carefully, working through scepticism and influencing without formal authority. • Delivery and ownership: taking responsibility for a defined piece of work, managing priorities and following through with appropriate support. • Clear communication: structuring and writing concise presentations and documents that tell a clear story, and helping groups work through problems and decisions. • Comfort with data: using operational data in Excel to understand what's happening and support recommendations. You don't need to be a data specialist, and experience with tools such as Power BI is welcome but not essential. Consulting experience is desirable but not essential. Curiosity, openness to feedback and a willingness to learn are important, as is a practical, collaborative approach to making improvements in complex health service environments. A relevant degree or equivalent professional experience is required. FTI Consulting acknowledges that we stand on the lands of the First Nations peoples and would like to pay our respects to Elders past and present. We extend solidarity and hope for a future where all are afforded justice, dignity and peace. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Minimum Pay: $88,000 Maximum Pay: $121,000 Compensation Disclosure: The compensation range reflects potential base salary for the role and is inclusive of Superannuation. Determination of actual salary is based on a combination of relevant factors such as market considerations, business needs, and an individual’s location, skills, level of experience and qualifications.