Senior Consultant, IP Services CX Japan

Job description

Responsibilities/Objectives You’ll Love This Job if You Like To… • Provide best-in-class support for patent and trademark clients • Support the sales team during the latter stages of the process to educate clients on the services • Manage client relationships for new and existing clients • Form trusted relationships with a focus on providing solutions to client requirements in a timely manner • Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid • Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery • Take a commercial approach to develop client relationships • Monitor docketing • Deliver data reconciliation • Provide internal and external software training related to the Services division • Author and update process documentation • Engage in continuous process improvements and change management across the business Requirements (Must Have) • Fluent in Japanese • Business-level English • Bachelor’s Degree or related experience • Experience in the IP industry or solid understanding of intellectual property (moved from Nice to Have to Must Have) • Client-facing skills and experience • Ability to resolve diverse scope of problems • Demonstrates sound judgement in identifying and implementing effective solutions • Proven ability to manage escalations and resolving complex issues to maintain client satisfaction • Superb attention to detail, accuracy and strong organizational skills • Demonstrative proactive client relationship management skills • Ability to multitask and work on multiple complex tasks • Ability to diligently review various documents and client files • Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals • Mentor team members and support resolving issues • Excellent reading comprehension in Japanese and English • Maintain high level of confidentiality and professionalism • Self-driven and capable of working effectively in a dynamic, fast-paced environment • Ability to work independently with strong organizational and time management skills • Team player • Work international business hours • Those who reside in Japan and are eligible to work in Japan (Nice to Have) • Team management experience • Paralegal skills • Language skills: French Benefits - SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険 - HOLIDAYS: Weekends, National holidays and New Year holidays - OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday