Senior Consultant, ServiceNow

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Consultant, ServiceNow based in the United States.** The Senior Consultant, ServiceNow will lead the design, development, and implementation of innovative digital solutions using the ServiceNow platform. In this fully remote role, you will collaborate with developers, engineers, and business stakeholders in an Agile environment to modernize applications and optimize enterprise workflows. You will leverage your deep technical expertise to build scalable solutions, integrate complex systems, and enhance platform capabilities across multiple ServiceNow products. Beyond hands-on development, you will contribute to technical architecture, guide implementation teams, and promote best practices throughout the organization. You will also help shape new solutions through proof-of-concept development, knowledge sharing, and continuous improvement initiatives. This opportunity is ideal for an experienced ServiceNow professional who combines technical leadership, analytical thinking, and a strong commitment to customer success. ### Accountabilities: As a Senior Consultant, ServiceNow, you will drive end-to-end platform implementation and optimization, translating business requirements into reliable technical solutions while supporting collaborative delivery and continuous innovation. - Design, develop, configure, and implement ServiceNow features using the low-code platform, aligned with prioritized product backlogs and customer requirements. - Build and manage service requests, request items, tasks, and associated workflows to streamline service delivery and data flows between customers and support teams. - Lead and contribute to ServiceNow deployments, ensuring solutions align with technical architecture, business objectives, and established delivery standards. - Develop and maintain integrations with internal and external systems, including APIs, authentication services, databases, and data migration processes. - Configure and customize ServiceNow components, including Flow Designer, Integration Hub, Service Catalog, App Engine, ITSM workflows, CMDB, Asset Management, Knowledge Management, and Event Management. - Implement and maintain platform security models, access controls, upgrade strategies, and compliance requirements. - Extend and customize Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) capabilities, including risks, controls, plans of action and milestones (POAMs), and findings. - Write and execute unit tests, validate edge cases, and participate in peer code reviews to maintain quality and reliability. - Participate actively in Agile ceremonies, including user story refinement, sprint planning, retrospectives, and sprint demonstrations. - Present technical solutions to clients, coordinate with cross-functional teams, and communicate project progress and implementation decisions. - Contribute to digital solution architectures, reusable frameworks, accelerators, and internal application proof of concepts. - Share technical knowledge, document best practices, and develop white papers or other technical resources when appropriate. - Troubleshoot complex technical challenges, manage competing priorities, and adapt to evolving project requirements. **Requirements:** The ideal candidate brings extensive ServiceNow implementation experience, strong technical and architectural expertise, and the ability to lead delivery teams while communicating effectively with both technical and business stakeholders. - Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, or equivalent technical qualifications. - At least 8 years of professional experience across the ServiceNow ecosystem, including discovering requirements, designing solutions, implementing projects, and optimizing platform capabilities within an Agile framework. - At least 8 years of experience specializing in multiple ServiceNow offerings, such as Strategic Portfolio Management (SPM/ITBM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), IT Operations Management (ITOM), IT Service Management (ITSM), Service Portal, or Service Provider and domain separation. - Strong development skills in JavaScript, AngularJS, HTML, CSS, Bootstrap, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, Integration Hub, and platform scripting. - Extensive experience designing and managing complex integrations involving SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, enterprise integrations, and data migration. - Strong knowledge of ServiceNow security models, access controls, platform upgrades, and compliance requirements. - Experience customizing IRM/GRC objects, including risks, controls, POAMs, and findings. - Proficiency configuring ServiceNow workflows and modules, including service catalogs, change, incident and problem management, asset management, CMDB, knowledge, and event management. - Experience creating reports and dashboards using ServiceNow Performance Analytics. - Relevant ServiceNow certifications, including Certified Application Developer, Certified System Administrator, and Certified Implementation Specialist. - Solid understanding of SQL, databases, data concepts, and business workflows. - Strong understanding of IT delivery methodologies and experience guiding teams through solution implementation in accordance with technical designs and architecture. - Excellent written and verbal communication skills, with the ability to engage effectively with technical teams, business stakeholders, and clients at all levels. **Additional qualifications that would be an advantage:** - A combination of business acumen, analytical thinking, and deep technical expertise in ServiceNow. - Ability to work independently with minimal supervision in a fast-paced environment with tight deadlines. - Experience managing multiple tasks, shifting priorities, and competing project requirements. - Strong troubleshooting, problem-solving, organizational, and time-management skills. - Effective communication and interpersonal skills in a remote working environment. - Experience collaborating with software development teams and familiarity with open-source technologies. - Experience supporting the U.S. Federal Government and its agencies. **Benefits:** - **Annual salary:** $140,000–$160,000. - **Work arrangement:** Fully remote position. - **Healthcare:** Medical, dental, and vision insurance. - **Insurance coverage:** Disability and life insurance. - **Family support:** Parental leave. - **Retirement savings:** 401(k) plan. - **Time off:** Paid time off (PTO).