Senior Consumer Insights Manager (Contract)

Job description

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living [our values](https://ouraring.com/about-us) and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We are looking for a Senior Consumer Insights Manager. As part of the Insights and Planning team, you’ll play a critical, hands-on role in delivering robust consumer insights to support Ōura’s product development and innovation pipeline. You will work cross-functionally to translate consumer needs into actionable product insights and strategies. You will have end-to-end accountability for planning and implementing custom strategic market research and must proficiently draw from a variety of information sources and internal/external resources to develop insights that provide a competitive advantage for Ōura. You will collaborate closely with your Insights and Planning team, as well as third-party vendors to oversee the execution of research that provokes action. Success requires an individual to think strategically, connecting the dots of the bigger picture, as well as being comfortable in the details of key deliverables. You must be self-motivated, comfortable working in a global, fast-paced, sometimes ambiguous environment. ### **What you will do:** - Lead end-to-end studies using mixed methods: from secondary research for competitive intelligence and early-stage exploratory qualitative research to quantitative methods (e.g., concept testing, segmentation, MaxDiff, pricing) - Flex your approach and methodologies as needed to suit timelines, risk levels, and project needs, ensuring rigor in all research outputs - Own the ongoing monitoring and dissemination of customer sentiment via continuous feedback mechanisms, partnering with teams to address the highest priority questions and highlight issues and opportunities - Serve as a dedicated insights partner to product teams throughout the product lifecycle, including: - Identifying actionable segmentation and persona development - Assessing competitor offerings to identify differentiators, gaps, and innovation opportunities - Supporting innovation and ideation with research to optimize product and features and maximize success probability - Evaluating post-launch member experience and behavioral data from a holistic member perspective - Present research findings to cross-functional stakeholders in clear, concise, and impactful narratives, distilling relevant information into strategic implications that answer the critical question: “So what, and what should we do about it?” - Become the insights expert for your teams, developing a deep understanding of your domain and connecting the work to audience needs and business outcomes - Collaborate with Marketing, Strategy, Product, and User Research to both share & gain insights and connect signals across teams - Leverage AI tools to improve research design, accelerate synthesis, uncover hidden patterns, and craft compelling narratives that directly influence business outcomes This is a remote US role with a strong preference for candidates based in the Eastern Time Zone ### **Requirements** We would love to consider you for this role if you have: - 5 years of experience in consumer insights or market research, with at least 2 years specifically supporting a software product or platform at a technology company - Hands-on experience in both qualitative and quantitative research methodologies, comfort both conducting research in-house and utilizing vendor partners - Prior experience in consumer insights, market research or user research; sufficient experience and confidence to design and lead a research learning plan to support a functional area with light-touch guidance - Team player, self driven, strong communicator - With a distributed team it is important to be able to keep things under control without someone overseeing the day to day performance. Particularly important is an ability to present complex insights in a clear, engaging, and impactful manner to both technical and non-technical stakeholders ### **Nice to have:** - Product analytics experience (Amplitude, Tableau) and design tools, like Figma - Familiarity with the wellness and wearable technology industry - Experience working in health and/or technology and specifically with products that touch both hardware and software - Experience working with international groups and distributed teams ### **Benefits** At Ōura, we care about you and your well-being. Everyone here at Ōura has a ring of their own and we are continually looking to improve employee health. What we offer: - Competitive salary - Health, dental, vision insurance, and mental health resources - An Ōura Ring of your own during your tenure - 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off \*prorated - Paid sick leave Ōura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. Region 1 $172,550 - $203,000 Region 2 $158,950 - $187,000 Region 3 $147,900 - $174,000 A recruiter can determine your Region based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI). Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: - Our jobs are listed only on the ŌURA Careers page and trusted job boards. - We will never ask for personal information like ID or payment for equipment upfront. - Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details. To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.