Senior Content Operations Manager

Job description

Oversees a large and / or multiple Content teams, responsible for people management, day to day operations, and accomplishing divisional objectives through the delivery of service and quality targets. Role Responsibilities & Key Accountabilities: - Manages one or more Content teams globally - Communicates a clear vision and encourages team to excel in meeting operations objectives and targets​ - Provides strong coaching and mentoring to a hybrid mix of reports which includes first level Managers and Specialists - Develops deep expertise within teams through the performance enablement conversations - Manages any critical issues both internally and externally with clients - Communicates effectively with other colleagues globally, sharing knowledge at all times and adopting good practices - Uses Business Process Improvement techniques to help operational management of issues, improve quality and reduce cost/waste​ - Drives the Content Incentive Plan effectively within the team and communicates clearly on performance culture - Holds responsibility for day-to-day operations and recruitment, training and development of the team/s - Drives cross functional initiatives or horizontal initiatives. Qualifications & Experience: - Bachelor’s degree or equivalent​ - People Leader experience​ managing global teams - Significant relevant Content experience. Skills and Proficiency: Stakeholder management: Builds trusting relationships with internal and external stakeholders to understand their drivers and negotiate positive outcomes​. Customer Focus: Demonstrates a customer-centric approach to explore business challenges, developing tailored solutions and providing trusted advice. Project Planning & delivery: Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards. Communication: Communicates with clarity and precision, presenting complex / technical information in a concise format that is audience appropriate Process Improvements: Seeks new ways of working continuously to make processes run smoother and faster. People Management: Leads and manages people, holding responsibility for motivation, attraction, retention and performance management. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.