Senior Coordinator

Job description

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s): Senior Coordinator, Claims Employment Type: Full-Time FLSA Status: Non-Exempt Location: In-Office: Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location. Summary: We are looking for a highly capable Senior Coordinator to join our Financial Administration team and work from our Omaha office. Alternatively, we can also fill this role in our Albany office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Manager, based in Albany. The Senior Coordinator role is responsible for making a vital contribution providing specialized financial functions to ensure efficient workflows and maintain compliance for the Claims Division. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Essential Responsibilities: Under limited supervision, provide complex operational support on assignments of higher-level complexity to ensure financial compliance and accuracy. Ensure 100% tax and compliance reporting deadlines are met. Diagnose issues, resolve inquiries, and deliver specialized support as a subject matter expert. Drive process improvements by analyzing and enhancing operational practices, including workflow, documentation systems, and performance standards. Implement approved solutions. Prepare and deliver reports, supply business-critical materials, maintain and report accurate tax-related documentation, and ensure reconciliation of various lines of business. Promptly respond to telephone calls and emails in order to maintain accurate and up-to-date files. Responsibilities encompass, among other duties: OFAC, Positive Pay, Policy Verification, Unclaimed Property and Escheatment processes. Qualifications / Experience Required: Advanced knowledge of operational support in the insurance or finance arenas, policies and procedures as well as an exceptional customer service focus through: A High school diploma or a GED and 6 years’ administrative or related experience; or A vocational or technical education with several years of relevant work experience; or A Bachelor’s degree from an accredited university. Being extremely detail oriented. Uncommon ability to identify and isolate problems and use creativity and sound reasoning to develop and implement appropriate and effective solutions. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment. A strong sense of accountability and pride in completing an excellent work product. A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused. Thinking with a global mindset first. Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly. Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback. Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease. Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions. The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptance. Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis. Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking. Eagerness to learn new computer systems and proven ability to switch between multiple systems in a day – some proprietary, vendor based and commonly used systems (such as Microsoft Office Suite). Must demonstrate a relentless desire to continually update your skill level through continuing education and self-development opportunities. Preferred Qualifications: AIC designation or equivalent insurance education or experience The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. Albany Pay Range: $47,022 - $64,566 About Working at Farm Family Farm Family does not treat our professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our staff and managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees to have more interaction with our senior management team. Our entire team works in a collaborative nature to expeditiously manage financial responsibilities. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. Core Values At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.