Senior Creator Ecosystem Manager – Binance Square

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Binance Square aims to be the one-stop social platform for the latest trends in Web3 and crypto. With a vast selection of content from renowned crypto experts, avid enthusiasts, and trusted media sources, the platform serves as a bridge between content creators and their followers, customizing users’ feeds based on their respective engagement history. Join us to be part of a team that is shaping the future of social interaction in the crypto space. ### Job Description: **Governance & Policy** - Design, maintain, and iterate on platform content policies and community guidelines. - Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice. - Drive policy enforcement frameworks — balancing automation with AI review. **Moderation Operations** - Oversee day-to-day moderation operations, including internal teams and outsourced vendors. - Optimize moderation workflows and quality assurance processes. - Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems. **Ecosystem Risk Management** - Monitor emerging threats and abuse patterns across the platform. - Lead incident response for high-severity content violations and crisis scenarios. - Develop escalation protocols and cross-team coordination mechanisms. - Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements. - Partner with Creator Ops to educate and communicate policy changes to the creator community. - Represent Binance Square's governance philosophy to internal and external stakeholders. **Data & Reporting** - Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends. - Produce regular transparency reports and insights for leadership ### Job Requirement: - 5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform. - Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors. - Experience managing moderation teams and vendor relationships at scale. - Strong policy-writing and decision-making skills under ambiguity. - Data-driven; comfortable with dashboards, SQL, and operational metrics. - Fluent English (verbal & written); calm, decisive under pressure.