Senior Credit & Collections Analyst

Why we're hiring:

We are hiring a Senior Collections Analyst to support and strengthen our Accounts Receivable and Collections operations across the Group. This role is critical to ensure accurate and timely collection of customer payments, full compliance with internal controls, and effective collaboration with internal departments and Group entities. As a senior profile, this person will also play a key role in driving process improvements and efficiencies within the Collections team.

What you'll be doing:

As a Senior Collections Analyst, you will be responsible for end-to-end management of the collections process, including:

• Managing customer collections through regular email and phone follow-up to ensure timely payment.
• Overseeing and controlling the daily posting of customer payments in the Group's ERP systems.
• Performing cash reconciliations and matching payments against outstanding invoices.
• Contributing to the resolution of discrepancies and disputes with customers, in close collaboration with the Group's legal entities and internal departments.
• Preparing financial reports related to the Accounts Receivable area, including Ageing Reports, and ad hoc analysis.
• Delivering month-end closing reports and ensuring all required documentation and reporting is completed in accordance with SOX compliance requirements and deadlines.
• Actively participating in the Group's treasury forecasting by providing accurate and timely collections data.
• Maintaining regular and structured communication with key stakeholders across the Group's entities, delivering high-quality and synthesized information on the Collections area.
• Coordinating with the different legal entities of the Group to maximize customer collections through joint actions and strategies.
• Supporting internal and external audits related to the Accounts Receivable area, ensuring all required documentation and evidence is accurate and readily available.
• Developing and maintaining procedures and SOPs for the Collections area, ensuring processes are documented, up to date, and aligned with the Group's standards.
• Identifying and proposing improvements to the manager and the organization to drive efficiencies within the Collections area and the broader Accounts Receivable team.

Who you'll be working with:

You will work closely with Finance, Accounting, Treasury, Shared Services, Billing, and Commercial teams across the Group, as well as with external clients. This role requires daily interaction with both local and international stakeholders to ensure efficient and accurate collections processes.

What you'll need:

• Minimum 8 years of proven experience in a Collections or Accounts Receivable role with similar responsibilities (mandatory).
• Fluent in Spanish, English, and French – a language test will be conducted (mandatory).
• Hands-on experience with Accounts Receivable modules within ERP systems (mandatory).
• Advanced Excel skills, including formulas, pivot tables, and data analysis tools (mandatory).
• Experience managing customer debt portfolios (mandatory).
• Previous experience working in a multinational or multi-entity environment.
• Proven ability to manage and prioritize a high-volume customer portfolio, ensuring timely and effective collections.
• Knowledge of accounting and tax regulations applicable to the Accounts Receivable area.
• Relevant educational background (FP or higher) in Finance, Accounting, or a related field.
• Strong team player with a clear customer-oriented mindset (both internal and external).
• Proactive, autonomous, and able to manage assigned tasks independently with a high level of accountability.
• Detail-oriented with strong analytical and problem-solving skills.

Ability to work in a fast-paced, international, and multicultural environment.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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