Senior Customer Business Executive, Public Sector

Job description

Industry leader? Well, how about an industry creator?! WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! The Senior Customer Business Executive - Public Sector, is responsible for owning and growing strategic existing Public Sector accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization. This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior client stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption. You will act as a trusted strategic partner to customers, ensuring long-term account sustainability through strong adoption, renewal leadership, and growth initiatives. ### What You'll Own - Strategic Account Leadership - Own and manage a portfolio of high-value strategic customer accounts. - Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities. - Identify opportunities to embed WalkMe more deeply across enterprise systems and processes. - Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives. - Executive Relationship Management - Build trusted relationships with C-level and senior business stakeholders. - Lead Executive Business Reviews (EBRs) and strategic roadmap discussions. - Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience. - Platform Expertise & Solution Strategy - Maintain strong functional knowledge of the WalkMe platform. - Work with customers to design scalable adoption strategies and high-value use cases. - Guide customers on best practices for platform optimization, governance, and scaling across the enterprise. - Partner with internal technical teams where deeper implementation support is required. - Revenue Ownership & Growth - Own renewals and expansion strategy across your account portfolio. - Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems. - Protect and grow recurring revenue through proactive engagement and account health management. - Adoption & Value Realization - Ensure customers achieve clear, measurable outcomes from WalkMe adoption. - Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities. - Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact. ### What You Need to Succeed - Significant experience in enterprise SaaS account management, customer success, or strategic sales roles. - Experience managing accounts in Federal/SLED markets - Familiarity with Federal contracts and government buying cycles - Proven ability to manage and grow complex enterprise accounts. - Strong capability to operate at both executive and technical levels. - Experience driving large renewals and expansion opportunities. - Exceptional presentation, storytelling, and stakeholder engagement skills. - Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems. - Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms). - Experience influencing cross-functional customer stakeholders in complex organizations. - Strategic Enterprise Account Management - Executive Stakeholder Engagement - Commercial Growth & Expansion - Digital Transformation Advisory - Platform Adoption Strategy - Value Realization & ROI Storytelling - Success in this role will be measured through: - Strategic account growth and expansion - Enterprise platform adoption - Renewal performance and revenue retention - Executive stakeholder engagement - Customer advocacy and long-term partnership strength ### What Sets Us Apart - At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. - Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work. - Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. - Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. - Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long. - WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce. - WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. - WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance. - Robust Retirement Contributions: Ask HR about the specific offerings for your region! - SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.