Senior Customer Care Representative

Job description

Work Flexibility: Remote or Hybrid or Onsite At Stryker, we hire for potential, mindset, and drive — not just what’s written on a resume. Some of our strongest performers have come from backgrounds in customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you’re looking to grow your career in medical technology and make a meaningful impact, this could be the opportunity you’ve been waiting for. About The Role As a Senior Customer Care Representative , You’ll be the go-to person for complex enquiries, process improvement, and operational excellence — someone the team relies on to solve problems, drive consistency, and elevate the customer experience every day. Your responsibilities will include: Act as the escalation point for complex customer enquiries, delivering timely and effective resolutions. Identify trends, recurring issues, and opportunities to improve service delivery and team efficiency. Drive continuous improvement initiatives that enhance quality, accuracy, and customer outcomes. Support compliance and audit readiness through strong process governance and documentation management. Partner closely with leaders and cross-functional teams to share knowledge, improve workflows, and embed best practices across Customer Care. Who You Are You’re someone who naturally takes ownership . People come to you because you’re calm under pressure, solutions-focused, and know how to navigate complexity with confidence. You’’ll bring: Experience handling escalations or complex customer enquiries within a customer service or operations environment. Strong problem-solving skills with the ability to think critically and make decisions confidently. Exposure to process improvement, compliance, or operational support activities will be highly regarded. Excellent communication skills and the ability to build credibility with both customers and internal stakeholders. Requirements: Full Australian working rights Why Join Us? When you join us, you’re joining a mission to improve patient outcomes every day — but that’s just the beginning. You’ll also enjoy a supportive environment where you can grow your career and make a real impact. Some of our benefits include: Health care, financial wellbeing, and insurance options to help you stay healthy and secure Ongoing training and career development opportunities so you can keep growing Paid parental leave and volunteer days to support your life outside of work If you’re interested in applying for the role, please include a few lines at the top of your CV answering: “Why do you want to join Stryker?” If this sounds like the right opportunity for you, we’d love to hear from you. Travel Percentage: None