Senior Customer Content Producer

Job description

**Overview** At Microsoft, we’re building a modern, AI-forward marketing organization that learns faster, activates smarter, and drives measurable impact. Our approach blends human creativity with AI-powered insights to fuel bold, culturally inspired creative strategies at scale. We prioritize outcomes over outputs, embrace rapid learning loops, and operate in agile flight formations that unite disciplines across Commercial Brand, Creative, and Customer Marketing. Join a team that clears the path for you to thrive. As a Senior Customer Content Producer, you will sit at the heart of Customer Marketing and Advocacy, turning rich customer stories into purposeful, high‑value content that influences how Microsoft shows up with customers and partners. You will focus on priority campaigns and events, collaborating closely with teams across creative, social, events, public relations, integrated marketing, product marketing, and sales to ensure customer narratives are consistent, compelling, and aligned to business priorities. In this role, you will own the end‑to‑end process of producing, and packaging customer content including video, interactive and multimedia packages so that it can be quickly repurposed and distributed across digital channels, events, campaigns, and key moments. Your work will help scale customer storytelling across Microsoft’s global customer base, with success measured by the volume, reach, and usage of the assets you create across the ecosystem of channels. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone. **Responsibilities** - Content Strategy and Planning. Bring to life the campaign strategy and business priorities by delivering high impact human-led storytelling. Develop and execute integrated content plans that extend customer stories into priority campaigns, events, and strategic initiatives. Partner with cross-functional teams to align content priorities with business objectives, audience needs, and commercial marketing moments. - Customer Story Development. Enable production to capture interviews that can transform into narrative arcs, plan capture of B-roll in innovative ways, deliver an organized set of media that is post-production ready, and manage an internal review cycle that ensures necessary feedback is synthesized, translated into actionable creative direction, and integrated rapidly prior to delivery. - Content Production and Asset Creation. Deep industry knowledge of video production and film best practices, experience leveraging AI assisted workflows for pre-production and story alignment. This includes creating clear production schedules, managing necessary agreements and releases, and coordinating logistics with internal and external teams. - Content Packaging and Asset Management. Own and manage customer marketing media, tag, label and archive projects and raw materials to ensure customer content is discoverable, reusable, and optimized for different audiences and moments. Partner with capabilities team and leverage intelligent tagging solution to further automate content discovery. - Cross-Functional Content Orchestration. Collaborate with product marketing, sales, events, public relations, social, creative, integrated marketing, and agency partners to align content plans, manage timelines, and ensure consistent storytelling across the customer journey. Coordinate multiple stakeholders while maintaining quality and delivery commitments. - Editorial Excellence and Quality Management. Maintain a high bar for creative judgement in customer storytelling that supports business outcomes and adheres to audience insights, tone of voice, and campaign strategy. Ensure content meets Microsoft brand, editorial, technical, accessibility and other storytelling standards. - Measurement and Optimization. Analyze key performance indicators for customer content, including content utilization, engagement, reach, and reuse across channels. Surface insights and recommendations that improve future storytelling, content planning, and audience impact. Identify trends in the industry and branded content space to benchmark content and incorporate a feedback loop to ensure creative decisions are supported by data. **How You Operate:** - Growth Mindset. You embrace feedback, learn quickly, and continually improve your craft, processes, and impact. - Customer Obsessed. You put customer value at the center of every asset you create and understand how authentic customer proof strengthens trust and credibility. - Creative and Curious. You continuously explore new storytelling approaches, formats, and technologies while maintaining a point of view on high-quality storytelling and audience engagement. - Collaborative. You build productive relationships across marketing, communications, creative, social, integrated marketing, events, public relations, and sales teams to bring stories to life. - Operationally experienced. You manage multiple projects simultaneously, balance competing priorities, and consistently deliver high-quality work on schedule. - Audience Focused. You understand how different audiences consume information and tailor content appropriately for executives, decision-makers, practitioners, partners, and media. **Success in This Role Looks Like:** - Customer stories are consistently transformed into compelling, high-quality assets that are featured in Microsoft's most important events, campaigns, executive engagements and met the business needs and objectives. - Customers experience white glove service working with Microsoft and trust is maintained and relationships build. - A steady stream of customer content is produced, packaged, and delivered in formats that help marketing, sales, communications, and executive teams tell more impactful stories. - Customer content is easy to discover, reuse, and adapt across marketing channels, maximizing the value and reach of every story. - Priority campaigns and events consistently feature customer proof that strengthens Microsoft's credibility and reinforces strategic business priorities. - Stakeholders view the team as a trusted partner that delivers polished, audience-ready content with quality, consistency, and speed. - Content performance insights are used to improve future production decisions, resulting in higher engagement, utilization, and audience impact over time. - Customer storytelling becomes more scalable, consistent, and strategically aligned across Microsoft's commercial marketing ecosystem. **Qualifications** **Required Qualifications:** - Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience - OR equivalent experience. **Preferred Qualifications:** - 5+ years of experience in fast paced documentary style production, episodic content, and ability to navigate quick turn production environments. - Demonstrates an industry high bar for creative judgement that supports business outcomes. - Experience overseeing all phases of production, including creative development, budget forecasting, resource management, agency briefing, pre-production planning, content capture, post-production, delivery readiness, risk and issue management. - Experience managing field production crews, post production workflows, including assembly edit, color correcting, and other broadcast and publishing requirements. - Experience working with strategic customers, coordinating with senior leaders, maintaining customer relationships, and managing approvals. - Demonstrated use of AI tools to scale processes and impact of customer stories. - Experience operating in a large, global, matrixed organization in enterprise technology, cloud, or SaaS, including time in customer marketing, customer advocacy, customer reference, or customer-evidence roles. Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)