Senior Customer Engineer

Job description

Are you a Software Engineer who enjoys working directly with the customer? If so, then we have a fantastic role available for you. Made Tech is on a mission to use technology to improve society – for everyone. We help public sector organisations transform, deliver, and manage world-class digital products and cloud services. Within our Software Division, we are currently tackling one of the UK’s defining challenges: the housing crisis. The people managing repairs and compliance in social housing handle a level of complexity most software wasn’t built for—high volumes, strict regulations, and overstretched teams. As a result, the tenant experience has fallen far behind modern expectations. We are building software to change that. We give housing teams genuinely better tools and give tenants more agency. Our customers trust us because we deliver real, measurable results, and that trust is what this role is built on. **About the Role** As a Customer Engineer, you won’t be hiding behind a ticket queue. You will work directly with the customers using our software. You’ll write code, ship features, and build integrations in direct response to what you hear from the people using our platform—from tenants to operational teams. You’ll be part of a lean, fast-moving product team that took a new product from concept to market in just three months. You will take new customers from signed contracts to live deployments, closing the loop from problem to production. You don’t need to be a lone wolf or own the product roadmap in isolation; this is a highly collaborative, forward-deployed role where you’ll work closely with our product leaders to map out the best solutions for our users.