Senior Customer Engineer, LATAM - MCR Bogotá, Colombia.

Job description

### About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Customer Engineer- Bogotá, Colombia. About the Role Cloudflare is on a mission to help build a better Internet. As enterprise solutions become more complex, Cloudflare is evolving how they partner with customers. The Customer Engineer (CE) drives the technical go-to-market strategy. You act as a trusted advisor who owns the technical relationship from first discovery to long-term adoption and account growth. **Team:** GTM (Go-To-Market) organization **Reports to:** Regional Customer Engineering Leader **Structure:** You do not hand off customers after the initial sale. **Role Type:** Quota-carrying technologist using AI workflows to cut down on busywork and focus on high-value architecture. --- Key Responsibilities **Technical Validation:** Partner with Account Executives to lead technical discovery, build custom architectures, and run product demos and Proof of Concepts (PoCs) for Security, Networking, and Developer Platforms. **Customer Adoption & Value Realization:** Oversee technical onboarding and implementation. Serve as the main contact for the customer. Monitor health scores and telemetry to speed up time-to-value and fix bottlenecks. **Commercial Accountability & Expansion:** Carry a variable quota tied to new business and account growth. Lead technical Quarterly Business Reviews (QBRs) to show return on investment (ROI) to executives. **Trusted Advisory:** Maintain deep relationships with key stakeholders through every stage—onboarding, maturity, renewal, and expansion. **AI Orchestration & Workflow Automation:** Act as an AI-augmented engineer. Use AI agents to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring. --- Minimum Qualifications **Experience:** Background in a customer-facing technical role like Solutions Engineering or Sales Engineering (leveling varies by experience). **Technical Acumen:** Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture. **Commercial Mindset:** Track record in a quota-carrying or revenue role with knowledge of SaaS metrics and enterprise sales cycles. **Communication:** Strong presentation skills to bridge deep tech details with C-suite business strategy. --- Strongly Preferred Qualifications (Good-to-Haves) **Cloudflare**