Senior Customer Service Executive Airfreight, Import

• Location: East (Company Transport Provided at Designated Points)• Industry: Global Freight Forwarding & Logistics• Working Hours: Monday to Friday, 8:45am – 5:45pmAbout the CompanyJoin a globally established logistics provider with a strong presence across international markets, offering end-to-end supply chain solutions across air, ocean, and contract logistics. With a reputation for operational excellence and customer-centric services, the company partners with multinational clients to deliver efficient and reliable freight solutions worldwide. This is an excellent opportunity to be part of a dynamic team within a fast-paced and growth-oriented environment.Your RoleAs part of the Airfreight (Import) team, you will play a key role in managing inbound shipments, ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.Key Responsibilities• Oversee end-to-end import airfreight shipments, from pre-alert to delivery• Coordinate closely with overseas agents, airlines, customers, and internal teams• Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations• Ensure adherence to customs requirements and IATA guidelines• Provide timely shipment updates, including delays and delivery arrangements• Coordinate cargo arrival, clearance, and last-mile delivery• Maintain accurate system updates and shipment records• Monitor shipments to ensure KPI targets and timely job closure• Handle billing, cost verification, and invoice discrepancies• Support quotation requests for import shipments when required• Ensure compliance with customer SOPs and service standards• Proactively escalate and resolve operational issuesKey Requirements• Diploma or Degree in Logistics, Supply Chain, or related discipline• Minimum 3–5 years of experience in airfreight import operations• Strong knowledge of import documentation, customs clearance, and IATA regulations• DGR certification will be an added advantage• Proficient in MS Office and logistics systems• Strong communication, coordination, and problem-solving skills• Detail-oriented, customer-focused, and able to thrive in a fast-paced environment• A proactive team player with a positive attitudeInterested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com Reg No. R1983718Triton AI Pte LtdLicense no. 21C0661

• Location: East (Company Transport Provided at Designated Points)
• Industry: Global Freight Forwarding & Logistics
• Working Hours: Monday to Friday, 8:45am – 5:45pm

About the Company
Join a globally established logistics provider with a strong presence across international markets, offering end-to-end supply chain solutions across air, ocean, and contract logistics. With a reputation for operational excellence and customer-centric services, the company partners with multinational clients to deliver efficient and reliable freight solutions worldwide. This is an excellent opportunity to be part of a dynamic team within a fast-paced and growth-oriented environment.

Your Role
As part of the Airfreight (Import) team, you will play a key role in managing inbound shipments, ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.

Key Responsibilities
• Oversee end-to-end import airfreight shipments, from pre-alert to delivery
• Coordinate closely with overseas agents, airlines, customers, and internal teams
• Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations
• Ensure adherence to customs requirements and IATA guidelines
• Provide timely shipment updates, including delays and delivery arrangements
• Coordinate cargo arrival, clearance, and last-mile delivery
• Maintain accurate system updates and shipment records
• Monitor shipments to ensure KPI targets and timely job closure
• Handle billing, cost verification, and invoice discrepancies
• Support quotation requests for import shipments when required
• Ensure compliance with customer SOPs and service standards
• Proactively escalate and resolve operational issues

Key Requirements
• Diploma or Degree in Logistics, Supply Chain, or related discipline
• Minimum 3–5 years of experience in airfreight import operations
• Strong knowledge of import documentation, customs clearance, and IATA regulations
• DGR certification will be an added advantage
• Proficient in MS Office and logistics systems
• Strong communication, coordination, and problem-solving skills
• Detail-oriented, customer-focused, and able to thrive in a fast-paced environment
• A proactive team player with a positive attitude

Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com

Reg No. R1983718
Triton AI Pte Ltd
License no. 21C0661