Senior Customer Service Representative – Spanish speaker

Job description

Entity: Finance Job Family Group: Business Support Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. Join our Customer Service Team and advance your career as a Senior Customer Service Representative – Spanish speaker The Senior Customer Service Representative provides first- and second-line support for telephone and written enquiries from external key customers, internal customers and consumers in line with agreed service levels. The role ensures queries are handled promptly, accurately and with a strong focus on customer satisfaction. It requires broad knowledge of Customer Service processes to improve first-contact resolution, manage customer expectations across contact channels and serve as a primary contact for telephone-based enquiries from key customers. In this role You will: Deliver an exceptional customer experience by supporting customers and sales teams across multiple markets Resolve customer enquiries, order, delivery, and account-related issues through email, phone, and digital channels Take ownership of customer requests and complaints, ensuring timely resolution and clear communication Build strong relationships with customers and internal partners while consistently meeting service-level expectations Identify process improvement opportunities and contribute to a culture of continuous improvement Support a dynamic Sales Support team in a fast-paced, international environment Customer Service, Sales Support, Retail Support, or Back Office experience Strong communication and problem-solving skills Customer-focused mentality with a proactive approach Teammate who thrives in a collaborative environment Ability to work confidently with multiple team members and priorities What You will need to be successful: University degree or equivalent experience preferred Fluent Spanish and English language skills, both written and spoken Previous experience in Customer Service, Sales Support, Order Management, or a customer-facing role is an advantage Strong communication skills with the ability to build positive relationships with customers and partners Customer-focused attitude with a genuine passion for delivering excellent service Strong organizational, problem-solving, and time-management skills Proactive, motivated, and able to manage multiple priorities in a fast-paced environment Desirable Criteria: Experience working with SAP, Siebel, and Microsoft Office applications Previous exposure to key account customer support , including managing complex enquiries and blocking issues Understanding of order management, customer data management, complaint resolution, and service delivery processes Experience contributing to continuous improvement initiatives and seeing opportunities to enhance customer experience and operational efficiency At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long-term career path and develop your skills with wide range of learning options Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us! At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization . Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.