Senior Customer Service Specialist

Job description

At BASF, we are an equal opportunity employer. All qualified applicants who meet the requirements of the position will be considered for employment without discrimination based on age, citizenship, skin color, religion, sex, marital status, nationality, disability, gender identity or expression, sexual orientation, ethnic origin, language, Indigenous identity, physical appearance, health conditions, genetic characteristics, pregnancy, political, academic or philosophical views, political identity or affiliation, personal appearance or behavior, tattoos, body piercings, or any other status protected by applicable local law. At BASF, we are committed to fostering an inclusive environment. Whenever possible, we provide reasonable accommodation for individuals with disabilities or specific needs to ensure equal access to our services and opportunities. If you require any accommodation or additional support, please let us know during your first interaction with our Talent Acquisition team. We are looking for a Senior Customer Service Specialist . The purpose of this role is to manage key accounts of customer service and order-to-cash activities to ensure effective order execution, issue resolution, and a high-quality customer experience. You will act as a key point of contact between customers and internal stakeholders, proactively identifying solutions, coordinating cross-functional actions, and supporting continuous improvement initiatives that contribute to operational excellence and business objectives. In this role, you will be responsible for: Managing order-to-cash activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them. Executing the Customer Non-Conformance process, including investigation and reporting. Completing material availability inquiries and price discrepancy reporting. Managing direct-to-customer order imports and collaborating with local and global colleagues to provide streamlined communication on order status. Providing consistent, high quality service and acting as a liaison for customers and external service providers. Understanding and enforcing stablished business rules and raising awareness of situations that requires cross functional coordination for resolution. Supporting training and troubleshooting, and offering solutions to customers including those related to the eCommerce order stream. Effectively managing complex Customer Service projects and timelines, including organizing key deliverables, establishing and meeting deadlines, managing and resolving action items, sharing information with stakeholders, making decision, collaboration across teams and delivering final presentations. Participating in orientation and training for new hires, serving as a secondary trainer and mentoring peers. If you have: Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field. 2+ years of experience in Customer Service and/or Supply Chain. Strong customer orientation, communication, teamwork, and problem-solving skills. Ability to prioritize and manage multiple tasks in a dynamic work environment. Experience working with ERP systems; SAP preferred. Advanced written and spoken English. This opportunity is for you! Create Your Own Chemistry: What We Offer... Adding value to our customers starts with adding value to you. you@BASF is the package of benefits, career development opportunities, work environment, and compensation we offer to support you throughout every stage of your life and career. The total rewards you receive as a BASF employee go beyond your compensation. From competitive health and insurance plans to robust retirement benefits, we believe that investing in you means investing in our success. By working for a large global organization, you will have the opportunity to grow both professionally and personally, expand your network, and build a rewarding and dynamic career. BASF offers exciting and challenging opportunities that will help you develop and make the most of your talent.