Senior Customer Success Consultant

Job description

Company Description Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. Job Description The Senior Customer Success Consultant (SCSC) works with Cint’s customers (survey sample buyers) to ensure they get the most from Cint’s technology platforms. You’ll build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals. We’re looking for a candidate with a natural curiosity about how our customers work and what they need to be successful. The position entails a high level of internal collaboration, working with Sales, Trust & Safety, Product and other functions as necessary. As a senior member of the Customer Success team, the expectation is that this role will be able to engage with larger and more complex accounts, owning relationships and driving discovery and growth opportunities. What you'll be doing: Coach and train new and existing customers to get the most out of Cint’s ResTech platforms. The marketplace that Cint facilitates can be complex, so we are looking for someone who can understand the dynamics and provide clear guidance to users. Advocate for customer needs across internal stakeholder groups. This is usually Product, but we are always looking to improve across all aspects of our work. Support Cint’s commercial growth. We work in close partnership with Account Managers and the New Business team. The Customer Success team plays a key role in addressing potential churn risk and spotting growth opportunities. Work with data. The role requires analysis of trends and performance metrics based on how our customers use the Cint platform. We’re looking for someone who is comfortable using data to tell a story or back up an arguement. Help triage inbound escalations. Working with our Support team and other stakeholders, the Customer Success team helps ensure that any blockers our customers encounter are dealt with quickly and efficiently. Qualifications Relevant customer-facing experience with ability to manage multiple complex workstreams under tight deadlines. Experience with internal and external relationship management, client presentations, and quantitative data analysis. Excellent written and verbal communication skills, with the ability to present to senior stakeholders internally and externally. Disciplined work ethic, self-motivated and detail-oriented mindset focused on achieving goals. Resourceful problem solving, organised and process-oriented. Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells. Ability to convey complicated ideas to technical and non-technical audiences. Additional Information Bonus points if you have: Speak an additional language. Have some experience in the Market Research / ResTech industry. Our Values Collaboration is our superpower We uncover rich perspectives across the world Success happens together We deliver across borders. Innovation is in our blood We’re pioneers in our industry Our curiosity is insatiable We bring the best ideas to life. We do what we say We’re accountable for our work and actions Excellence comes as standard We’re open, honest and kind, always. We are caring We learn from each other’s experiences Stop and listen; every opinion matters We embrace diversity, equity and inclusion. More About Cint We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth. In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries. Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com) Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide .