Senior Customer Success Manager

Job description

Cloud is now one of the biggest business expenses and one of the hardest to manage. At Finout, we’re not just shedding light on spend—we’re giving companies the power to make smarter, faster, and more strategic decisions about the cloud. We’re trusted by brands like The New York Times, Wiz, Elastic, SiriusXM, and Lyft, and backed by top-tier investors with over $85M raised. In just 4 years, we’ve grown to 100+ people across Tel Aviv and New York—and we’re just getting started. If you’re looking to build something big, solve real problems, and grow fast -we’d love to meet you. About the Role Our Customer Success team is rapidly growing, and we are looking for a Senior Customer Success Manager who will be responsible for handling a named EMEA book of enterprise accounts. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company. At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management. As a Customer Success Manager, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry. Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment. This role reports to Finout’s Head of Customer Experience, and is a remote position. Finout also offers competitive benefits and equity as a part of this position. What You'll Do - Full ownership of the customer’s enablement and value-realization processes. - Managing the complete customer lifecycle with an emphasis on adoption, renewal, and growth. - Proactively identify risk factors and act as the voice of the customer internally. - Technical assistance and support collaboration for the entire EMEA Enterprise segment. - Become a FinOps trusted advisor with customers with providing tailored recommendations. - Work closely with the product team, in order to help drive the direction of the product. What We're Looking For - At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager. - Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling. - Strong Project Management and customer-relations skills. - Ability to provide enablement and customer support to EMEA Enterprise customers. - A university degree in computer science, engineering, mathematics or related fields, or equivalent experience is preferred. - A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight. OUR VALUES [https://app.ashbyhq.com/api/images/user-content/5b63edf3-ee2f-4601-8842-e7d5682dd788/ed740e71-5733-4f21-a82f-3398d76ebab7/Values5.png] We're a hybrid company with a big vision and a startup soul. If you’re excited to help shape the future of cloud infrastructure and join a team that cares deeply about what (and how) we build—we’d love to meet you.