Senior Customer Success Manager

Job description

# **Life at UiPath** The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? # **Your mission** At UiPath, Customer Success Managers (CSMs) are strategic advisors and executors, responsible for helping healthcare customers realize measurable business outcomes through agentic automation. CSMs serve as trusted partners to executive and operational leaders, guiding customers through adoption, value realization, organizational change, and long-term transformation. This role is ideal for professionals who excel at building relationships, leading complex programs, navigating organizational dynamics, and translating emerging technologies into business value. The CSM orchestrates cross-functional teams across UiPath and customer organizations to ensure customers achieve their desired outcomes, maximize platform adoption, and identify opportunities for continued growth. # **What you'll do at UiPath** **Strategic Customer Leadership** - Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams across customer organizations. - Serve as the strategic post-sales advisor, aligning UiPath capabilities and Agentic AI innovations to customer priorities and business objectives. - Develop and execute success and value realization plans that drive measurable outcomes, adoption, retention, and expansion. - Facilitate executive business reviews, steering committees, and value realization discussions. **Program & Portfolio Management** - Lead complex, multi-workstream transformation programs involving business, operational, technology, and change management stakeholders. - Establish governance structures, success metrics, risk management plans, and executive reporting mechanisms. - Coordinate internal and customer resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner teams. - Identify and mitigate risks while ensuring customers maintain momentum toward strategic objectives. Industry Experience & Thought Leadership - Leverage your previous experience working directly in or advising for core functions of a health system, preferably but not limited to Revenue Cycle Management, Patient Access, or Clinical Operations, to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio - Support and advise delivery teams through provider-specific requirements gathering and process / technology redesign - Stay current on healthcare industry trends, Agentic AI, automation technologies, and emerging SaaS innovations. **Value Realization & Business Outcomes** - Help customers define, measure, and communicate the business impact of automation and AI initiatives. - Translate technical capabilities into business outcomes that resonate with executive and operational stakeholders. - Identify opportunities to expand platform adoption by aligning UiPath solutions to evolving customer priorities. - Drive customer advocacy through successful outcomes and strong partnership. # **What you'll bring to the team** **Required Qualifications** - 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, and/or related customer-facing roles. - Candidates must be authorized to work in the United States for this role - Proven experience leading large-scale, multi-workstream programs involving cross-functional stakeholders, competing priorities, and executive governance. - Strong ability to translate complex provider-specific concepts and challenges into automation opportunities with clear and business-focused messaging for diverse audiences. - Exceptional communication, presentation, facilitation, and stakeholder management skills. - Demonstrates executive presence with an ability to influence without authority. - Experience identifying and building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes. - Comfort discussing automation, AI, cloud technologies, and enterprise software solutions with both business and technical audiences. - Demonstrated track record of rapidly learning and adopting emerging technologies and applying them to customer business challenges. **Preferred Qualifications** - Experience working for or within a healthcare provider organization, health system, or healthcare technology environment. - Direct experience supporting or operating within Revenue Cycle Management (RCM), Patient Access, Patient Financial Services, Clinical Operations, or related healthcare functions. - Experience within healthcare IT, enterprise applications, digital transformation, or operational excellence programs supporting healthcare operations. - Management consulting, transformation consulting, or enterprise program leadership experience strongly preferred. - Experience with SaaS, automation, AI, workflow, or digital transformation platforms. - Bachelor’s degree required; advanced degree preferred. **Success in This Role** Top-performing CSMs are relationship builders, program leaders, and strategic communicators. They create trust with executives, orchestrate complex initiatives, simplify complexity, and help customers successfully navigate transformational change. They are comfortable operating at the intersection of provider strategy, technology innovation, and organizational adoption—ensuring customers realize lasting value from their automation and Agentic AI investments. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our [privacy policy](https://www.uipath.com/legal/trust-and-security/privacy-policy).