Senior Customer Success Manager

Job description

**Protecting and building a future shaped by original ideas, innovations, and creativity** Threats to brand integrity are scaling fast. We're building the intelligence to scale faster. MarqVision is the brand integrity partner for the world's most ambitious companies, providing AI-powered detection and enforcement across 1,500+ platforms in 115+ countries. We don't just flag problems; we eliminate them at scale so brands can grow with confidence. Founded in 2020 and backed by SoftBank, Y Combinator, DST Global Partners, HSG, and Salesforce Ventures, we've been recognized with an LVMH Innovation Award and named to the Inc. 5000 list of America's fastest-growing private companies in 2025. If you want to work at the intersection of AI, global commerce, and IP, this is the place. **How You'll Make an Impact at MarqVision** As a Senior Customer Success Manager on our APAC team, you'll own the full lifecycle of MarqVision's global accounts across the region: multinational brands whose brand protection stakeholders sit in APAC markets outside Korea and Japan. Reporting to the APAC Customer Success Team Lead, you'll be the trusted partner and single point of accountability for your portfolio, from onboarding through renewal and expansion. You'll also be the connective tissue between your accounts and our Sales, Product, Data, MarqLaw legal services, and Partnerships teams, making sure customers get full value from enforcement services and marketplace programs, not just the platform. This is a high-ownership role on a small, fast-growing pod within the APAC Customer Success team: you'll shape how we serve global brands across APAC and have a direct line to Product, Sales, and leadership. Every conversation you'll have runs in English, with customers across Singapore, Hong Kong, Greater China, Southeast Asia, and beyond. **What You’ll Do** - Own the full lifecycle of global APAC accounts, from onboarding, training, and business reviews through feature adoption, renewals, and expansion - Build relationships at every level of the customer organization, including executive sponsors, to understand business priorities and cultivate internal champions - Monitor account health, identify risk early, and execute mitigation plans, escalating internally when the strategic value of the account warrants it - Drive adoption across MarqVision's full offering: platform, MarqLaw legal services, and marketplace partnerships, so customers leverage everything available to them - Identify upsell and expansion opportunities and shape engagement strategy in partnership with the Sales team - Define timelines, milestones, and success criteria for customer initiatives and see them through to completion - Partner with Sales, Operations, Product, Engineering, MarqLaw, and Partnerships to turn customer requests into action and strategize account growth **What You’ll Bring** - Native or near-native fluency in English, written and verbal. This role runs entirely in English with customers across APAC. Business-level Korean for day-to-day collaboration in our Seoul office - 5+ years of Customer Success and/or Account Management experience in SaaS, with demonstrated success managing enterprise or multinational accounts - Proven track record owning renewals and expansions, including multi-stakeholder, multi-year relationships - Cross-cultural fluency: comfortable building trust with stakeholders across APAC markets and navigating the norms of large global organizations - Strategic thinking to grow partnership value across matrixed customer organizations, plus the ability to speak credibly about platform usage as well as adjacent legal enforcement and marketplace topics, coordinating with the specialist teams behind each - Excellent customer-facing skills: training, coaching, executive-level discussion management, conflict resolution, and explaining complex concepts simply - Self-starter with strong business and technical acumen and a genuine willingness to go the extra mile **Bonus Signal** - Business fluency in Mandarin Chinese or another APAC language - Familiarity with brand protection, IP enforcement, legal tech, or marketplace enforcement programs (e.g., Amazon Brand Registry, Alibaba) - Background in data analytics or strategic consulting, or prior experience working alongside legal or compliance teams in a customer-facing role **Interview Process** - Please submit all documents as a PDF file - The interview process is as follows: Application Review > Screening Interview > Hiring Manager Interview > Team Interview > Case Study > Bar Raiser Interview - The interview process is subject to change. - This is a full-time position with a 6-month probationary (trial) period - Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment. **Why Become a Marqvisioner** - 전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만들어갈 수 있습니다. - 유연근무제(8~10AM 출근)와 재택근무(주 2일)를 통해 최적의 업무 환경을 선택할 수 있습니다. - 입사 시 미국 주식 기반의 스톡옵션을 제공합니다. - 구성원들의 건강을 위해 정기 건강검진을 지원합니다. - 개인의 성장을 위해 오피스에서 영어 회화 교육을 지원합니다. - 오피스 출근 시 점심 식대를, 야근 시 저녁 식대 및 택시비를 지원합니다. - 팀 빌딩을 위한 팀 단위 회식비를 지원합니다. - 다양한 간식, 음료, 커피, 맥주 등을 제공합니다. **Additional Reference** - [MarqVision Company Blog](https://www.marqvision.com/blog) - [Leadership Team](https://www.marqvision.com/leadership) **Equal Opportunity** At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve. By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our [Candidate Privacy Notice](https://docs.google.com/document/d/1rWdOaSaiZyfYVVP71sQfPd-XnV93oVmFyjP8URCnHJg/edit?tab=t.0).