Senior Customer Success Manager – Enterprise Transformation Programs

Job description

LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION UiPath is looking for a Senior Customer Success Manager with an uncommon profile: not a traditional CSM, but a transformation program leader able to act as a true strategic partner for one of our largest enterprise accounts. Your mission: drive this client's automation journey — from RPA industrialization to emerging agentic use cases — by challenging their priorities, shaping a bold vision, and moving the needle where others would simply manage the relationship. This role requires strong executive presence, the ability to navigate complex organizational dynamics, and a genuine passion for transformation at scale. What You'll Do - Own the transformation roadmap: Define and drive the client's automation strategy, from planning through value realization, coordinating across internal and external workstreams - Challenge and advise: Act as a trusted strategic advisor — push back when needed, propose a vision, and proactively identify new automation and agentic AI use cases - Orchestrate complex programs: Lead cross-functional initiatives across IT and business stakeholders in large, governance-heavy environments - Build C-suite relationships: Cultivate and sustain executive-level relationships, becoming the go-to partner on automation strategy and digital transformation - Drive value realization: Define, track, and communicate the business impact delivered through automation — and expand it - Stay ahead of the curve: Bring thought leadership on industry trends, emerging automation technologies, and AI-powered workflows What You'll Bring Required: - 8+ years of experience leading large-scale IT and/or AI transformation programs in complex enterprise environments — within large organizations or top-tier consulting firms - Deep understanding of IT operating models and governance, with a proven ability to manage cross-functional initiatives involving both IT and business stakeholders - Demonstrated capacity to challenge a client, defend a point of view, and navigate the political complexity of large organizations - Strong interest in public sector transformation - Autonomous, results-driven, with a natural leadership presence - Fluency in English & French Nice to have: - Familiarity with the RPA/automation ecosystem or AI platforms - Experience in a SaaS or software vendor environment #LI-CD3 Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.