Senior Customer Success Manager - Fleet, Fuel and Mobility

Job description

About Enfuce: Founded in 2016, Enfuce is a female-founded and led global payments partner solving payments complexity for ambitious brands, banks and fintech leaders. Born in the Nordics and built for the world, Enfuce combines deep payments expertise with cloud-native technology to help customers launch and scale with confidence. Enfuce is a strategic issuing and licensing partner delivering premium, flexible payment programmes across consumer, commercial and B2B use cases. Built for fast launch and trusted scale, Enfuce designs, launches and runs card programmes supporting debit, credit, prepaid, fleet and fuel propositions, alongside digital wallets and card scheme connectivity. Enfuce combines cloud-native issuing, embedded compliance and fraud intelligence to deliver velocity with control. Its modular technology and in-house expertise enable customers to create tailored payment solutions that are flexible, scalable and secure. As a regulated payments partner, Enfuce holds Electronic Money Institution licences from both the Finnish Financial Supervisory Authority and the UK Financial Conduct Authority and is a principal member of Visa and Mastercard. Its PCI-DSS-certified, cloud-native platform is designed for enterprise-grade reliability and global scalability, with 99.999% platform uptime. Enfuce has raised €73.5 million in funding and has received industry recognition including Fintech of the Year and Best ESG Campaign at the 2024 European Fintech Awards. About The Role: Fleet, Fuel & Mobility is one of Enfuce's key strategic focus verticals, and we're looking for a Senior Customer Success Manager to help us grow and strengthen some of our most important customer relationships within this space. You'll take ownership of a portfolio of high-value and often complex customers across areas such as fuel retail, fleet cards, EV charging and mobility platforms. This is a highly commercial Customer Success role. Your focus will go beyond customer satisfaction and retention. You'll develop strategic account plans, identify expansion opportunities and work with senior customer stakeholders to drive measurable growth for both the customer and Enfuce. You'll also act as a key link between our customers and internal teams across Product, Commercial, Solution Consulting, Delivery and Finance, ensuring we're aligned around customer priorities and long-term growth opportunities. As a senior member of the Customer Success team, you'll also contribute to team best practices, support colleagues and help strengthen how Enfuce manages its most strategic customer relationships. What You'll Be Doing: Develop trusted, long-term relationships with key customers, aligning their strategic objectives with Enfuce's solutions. Own strategic account plans focused on customer value, retention, revenue growth and long-term partnership development. Act as the lead commercial advisor and primary contact for senior and executive customer stakeholders. Identify and execute upsell, cross-sell and solution adoption opportunities across your portfolio. Lead quarterly and executive business reviews, aligning stakeholders around KPIs, ROI, progress and future opportunities. Monitor customer health signals and use data to proactively identify opportunities and mitigate account risk. Work closely with Sales, Solution Consulting, Product, Delivery, Finance and our Fleet, Fuel & Mobility leadership to deliver strong customer outcomes. Develop a deep understanding of how payments operate across fleet, fuel and mobility businesses and position Enfuce's capabilities effectively in strategic customer conversations. Represent the voice of the customer internally, helping shape product and service improvements. Navigate customer escalations and coordinate internal teams towards clear and commercially appropriate outcomes. Contribute to the continued development of Enfuce's Customer Success function, processes and ways of working. Support and mentor colleagues, sharing best practices around strategic account management and customer growth. What You'll Bring: Eight or more years of experience in Customer Success, Key Account Management or another senior client-facing role within payments, fintech, financial services, fleet, fuel or mobility. Strong experience working either directly within the fleet, fuel or mobility ecosystem or serving customers operating within these sectors. Good understanding of how payments fit into the Fleet, Fuel & Mobility value chain, including players such as fuel retailers, fleet card providers, EV charging operators, mobility platforms and leasing companies. Proven success managing and growing high-value, complex enterprise accounts involving multiple stakeholders and business units. A strong commercial mindset with demonstrable experience generating revenue through upselling, cross-selling, expansion and strategic account development. Confidence working with C-level and senior stakeholders in complex enterprise environments. Strong understanding of regulated financial services environments and exposure to BaaS, embedded finance, card issuing or issuer processing. Ability to combine strategic account planning with hands-on execution. Strong communication, planning and prioritisation skills. Experience leading cross-functional collaboration across teams such as Sales, Product, Legal, Finance and Technical Delivery. A genuine customer advocacy mindset combined with strong commercial judgement. Fluent English. Additional European languages are highly desirable. Experience with card issuing or processing within Fleet, Fuel & Mobility would be advantageous. Experience across EV charging, CPOs, eMSPs, fleet management, loyalty or payments within other retail environments would also be valuable. Why You’ll Love Working At Enfuce: High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects. Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation. Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company. Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance. A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together. Comprehensive benefits package: We take care of our people with great benefits to match the value you bring. Benefits & Perks: Fair pay and employee stock option: We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program. Flexible Paid Time Off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave, subject to country regulations. Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance. Regular Fun With Your Team: To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event. Healthcare, Mobile Phone and More: Depending on location, additional benefits can include healthcare, pension, phone support, lunch, wellbeing and insurance benefits.