Senior Customer Success Partner

Job description

### **About InvestorHub** InvestorHub helps listed companies own their investor relationships. Our platform gives ASX-listed companies the sales and marketing tools to engage investors directly - announcements, engagement analytics, registry insight, and investor communications - so they can grow and defend their register without depending on intermediaries. You'd be the person who makes sure our clients actually get value from it. ### **The role** You'll own a portfolio of ASX-listed clients end to end from onboarding through activation, embedding, and renewal. This is a **problem-solving** role. You'll operate as a trusted strategic advisor to CEOs, CFOs, boards and IR partners: reading their company register, their engagement data and their market context, and helping them decide how to engage the market and their investors next. Where the product can't yet close a value gap, you'll diagnose it, then design and deliver a targeted service engagement that does. You'll be the senior individual contributor in your team: the escalation presence in hard rooms, a coach to the Customer Success Partners around you, and a voice in how the Customer Success function itself problem-solves in the world of AI and software businesses. You don't necessarily need a capital markets background to apply. You need to prove you can and want to quickly build deep expertise in one. We believe that start-ups only move as fast as their talent, and want someone who wants to run and grow quickly with us.