Senior Customer Success Partner, Mid Market

Job description

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! SENIOR CUSTOMER SUCCESS PARTNER, MID MARKET As a Senior Customer Success Partner, Mid Market at CreatorIQ, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You’ll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—serving as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in our platform, fluent in influencer marketing strategy, and are passionate about delivering measurable business impact. You will be measured on gross retention, platform adoption, and customer health, as you lead your accounts through a value-driven, outcomes-focused journey. In this role, you’ll get to: - Serve as the primary strategic partner for mid market customers, leading value realization conversations and aligning on long-term success goals. - Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements. - Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools. - Own the ultimate success of your portfolio of customers, including onboarding, product adoption, gross retention, and growth - Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives. - Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale. - Partner with Product Support to route technical questions and product-related issues for efficient resolution. - Drive continuing education opportunities for our customers, ensuring that they have an appropriate level of understanding and knowledge of how to utilize the software to achieve program goals - Identify optimization opportunities within our software and services to support common customer best practices, actions, and decision making - Own customer usage, health metrics, and success plans as a daily prioritization to inform proactive strategies that guide them through the customer journey to drive platform adoption and ROI with your customers as a strategic partner - You will be an expert problem solver and driver of solutions for our clients, utilizing . experience with fast-paced and dynamic MarTech teams and a technical understanding of common SaaS solutions - You will be an expert around data within the beauty industry and global rankings, best practices and strategy. - Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements. - Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management. Who you are and what you’ll need for this position: - Passionate about influencer marketing, creator content and social media measurement - 5+ years of proven experience in a customer-facing role ideally managing the customer journey for enterprise customers at a technology solution, influencer marketing agency, brand or media company - 2+ years experience within the beauty space - Proven success managing toward business KPIs goals and customer advocacy metrics. - Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors. - Thrives on solving problems and delivering thoughtful, customer-centric solutions. - Builds strong, trusted relationships and acts as a strategic advisor to your customers. - Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies. - Balances strategic thinking with day-to-day execution and follow-through. - Stays composed and adaptable in a fast-paced, evolving environment. - Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success. - Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment. - Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions. - Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales. - Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. What you will get from us: - People: work with talented, collaborative, and friendly people who love what they do. - Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. - Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! - Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. - Whole Health Package: medical, dental, vision, life, disability insurance, and more. - Savings: a 401k (USA) plan to help you plan ahead. - Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!). Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, benefits, and beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks https://creatoriq.notion.site/What-you-ll-get-from-us-at-CreatorIQ-d252de0c5995417f89b564cfdbbc4b24?pvs=4. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note-taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice https://creatoriq.notion.site/Global-Candidate-Privacy-Notice-1f29bdd3fbd98069a1e2eb6acefb3acf. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice https://creatoriq.notion.site/Global-Candidate-Privacy-Notice-1f29bdd3fbd98069a1e2eb6acefb3acf.