Senior Customer Support Specialist

Job description

ABOUT EASYGENERATOR We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful. We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product. WHAT YOU’LL DO - Interact with customers across chat, email, and calls - Share best practices and recommendations - Troubleshoot, identify, and escalate reported bugs, register customer complains and requests. - Collaborate with Sales, Development, Marketing, and QA - Represent the “voice of the customer” inside the company - Contribute to process improvements and exceed KPIs WHAT YOU BRING - Bachelor’s degree or equivalent experience - 1–2 years in a customer-facing role (support, success, service) - Excellent English communication skills (written + spoken) - Customer-first mindset with strong active listening skills - General computer proficiency and SaaS product knowledge - Ability to multitask and stay calm under pressure - Positive, team-oriented, and proactive attitude WHAT'S IN IT FOR YOU - Be part of a fast-growing scale-up where you make an impact from day one - Join an international team of passionate, supportive colleagues - Grow with us — new opportunities open quickly as we scale - Thrive in an inclusive, diverse workplace where performance matters most READY TO JOIN US? - Apply now and help us deliver world-class support while shaping the future of EdTech!