Senior Customer Support Specialist - UK

Job description

ABOUT JUNIPER SQUARE Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come. Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us! Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first https://blog.junipersquare.com/juniper-square-ponders-future-of-office-with-digital-first-hybrid-workplace-strategy/ operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time. ABOUT YOUR ROLE Are you a creative problem solver who loves to learn new technologies and guide others? We’d love for you to consider joining Juniper Square as a Senior Customer Solutions Specialist. This role will be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences. You'll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement. Available to work from 11:00 AM to 8:00 PM local time for the first six months of employment. WHAT YOU’LL DO - Deliver outstanding technical assistance to our customers via phone, email, Zoom and chat while taking ownership of timely solutions - Develop expert-level knowledge of our Juniper Square platform and the private markets industry in order to share best practices and guide customers to success - Use B2B customer-facing skills by developing strong relationships with customers and act as their trusted advisor - Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for our customers - As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success - Advocate by sharing customer feedback to inform product development and improvements - Demonstrates cross-functional understanding of the customer journey, collaborating effectively with other teams to address customer needs and proactively communicate potential risks - Independently manage high-profile customer escalations, leveraging product expertise to handle challenging customer questions and objections, de-escalate difficult situations, and consistently achieve high CSAT (Customer Satisfaction) scores - Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise - You might be subject to travel to the US QUALIFICATIONS - Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred) - 4-6 + years of professional experience in a relevant setting - Excellent written and verbal communication skills - Demonstrate assertiveness and perseverance when resolving customer requests - Team-first attitude, high level of empathy, and passion for helping others - Strong troubleshooting, problem solving, and analytical ability - Excellent time management and organizational skills - Strong technical aptitude and a desire to learn and develop new skills - Ability and openness to work U.K. business hours for business and customer needs, but flexible to join periodic later meetings (several times a month) At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications. COMPENSATION Compensation for this position includes a base salary, equity, and a variety of benefits. The base salary range for this role is 45,000-55,000 GBP. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Benefits include: - Supplemental health and dental coverage for you and your family - Comprehensive paid holiday leave in addition to company-recognized holidays - Paid family leave, medical leave, and bereavement leave policies - Pension contributions - Annual professional development stipend Your recruiter can provide additional details about compensation and benefits. #LI-Remote #LI-BA1