Senior Customer Training Consultant (United States)

Job description

🌀 THE COMPANY Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide. 🎯 THE ROLE We're looking for a Senior Customer Training Consultant to join our Customer Success team and strengthen our training delivery function. In this role, you'll be a senior contributor to a shared standard within a growing team of Customer Training Consultants. You'll deliver training within complex customer engagements, contribute to the frameworks that scale our instructor-led programs, and bring deep expertise to a team that is collectively setting the standard for preparing threat analysts and administrators to use Filigran tools. You'll work directly with our Director of Content Management, alongside peer consultants and Content Managers, and in close partnership with Revenue and Product teams. 💼 YOUR RESPONSIBILITIES Delivery (Primary) - Own and deliver ILT sessions (onsite and virtual) across the full customer base — from onboarding engagements to advanced technical workshops for complex accounts - Lead lab-based workshops using CloudShare or equivalent environments, ensuring hands-on, high-impact learning experiences - Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements - Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops Program Architecture - Collaborate to shape the training delivery model — contributing to cadence, format, packaging, and scalability decisions alongside peer consultants and the Director of Content Management - Build and maintain a library of advanced training content (agendas, slide decks, demo datasets, lab environments) for OpenCTI and OpenAEV - Develop learning paths and certification programs tailored to different user profiles, maturity levels, and regional contexts - Contribute to and uphold quality standards for training content and delivery across the team Strategic Contribution - Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points - Represent the training function in internal planning conversations and cross-functional initiatives - Partner with CS leadership to ensure training programs align with customer outcomes and success milestones Mentorship & Standards - Bring senior-level perspective to content reviews — peer review of materials before publication - Support and develop Content Managers and junior consultants on instructional design, delivery technique, and technical depth - Document delivery processes, best practices, and tribal knowledge to build a scalable, transferable training function 🤝 WHO YOU’LL WORK WITH - Reporting to: Director of Content Management - Peer collaboration with: Customer Training Consultants, Content Managers - Cross-functional partners: Revenue, Product, and Customer Success teams - Customer-facing: The full customer base — from onboarding through advanced enterprise engagements across cybersecurity, threat intel, SOC, and critical infrastructure teams - Environment: Fully remote, async-friendly — with regular onsite travel for ILT delivery 🧬 PROFILE WE’RE LOOKING FOR Must-Have - Proven expertise in Cyber Threat Intelligence (CTI) as a discipline — you understand threat actor tracking, intelligence collection and analysis, and dissemination workflows; platform experience is secondary to domain fluency - Significant experience delivering technical training to practitioner-level audiences, with demonstrated experience in cybersecurity, threat intelligence, or adjacent domains - Strong instructional design skills: you can turn complex platform capabilities into learner-ready content independently - Experience building and facilitating lab-based learning environments (CloudShare, AWS, or equivalent) - Exceptional communication and executive presence — comfortable in front of a CISO as much as a junior analyst - Autonomous, structured, and collaborative — you raise the bar by working with the team, not above it - Fluent in English; additional languages are a strong plus Strong Advantage - Hands-on experience with OpenCTI and/or OpenAEV (or comparable open-source threat intel platforms) - Background in building training functions or service catalogs in a high-growth SaaS environment - Familiarity with LMS platforms and certification program design 🌱 WHY JOIN FILIGRAN? MORE THAN JUST A JOB. We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster. ⭐ What we believe We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative. 💻 How we work We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter. 🧭 What guides us We make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we make decisions, treat people, and grow together, especially when no one’s watching. 💰 COMPENSATION & BENEFITS - Competitive pay + equity - everyone shares in our success - Remote-first, flexible, and balanced - work that fits your life - Your setup, your choice - pick the gear that works for you - Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen 🌍 EQUAL EMPLOYMENT OPPORTUNITY We enable cybersecurity through inclusion - from code to culture. At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. What matters here is what you bring, not what you look like, where you’re from, or how you identify. 🚀 READY TO JOIN US? Apply now and help us build the future of the cybersecurity ecosystem, together.